Sorry to hear you are disappointed in the oversized bag policy that caused you to pay $75. I’m not sure why the agent would discourage you from taking out a couple items to put in your carry on to avoid the fee. I think in this case I would have just stepped out of line do the adjustments to get the bag below the 50lbs and get back in line and try to check the bag again within the 50lbs to avoid the fee. If you would like to share share your feedback with southwest directly you can do so with one of the options listed here: Submitting a Suggestion and/or Complaint -Blake
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