01-30-2020
12:09 PM
@Magwebb33 here's the click sequence I'd follow if I needed to get documentation/audit the points (all on a desktop computer rather than on a mobile device): On the main Chase account screen near where it says "Southwest Airlines Rapid Rewards", click "See details" Click "See rewards history" Click on each of the appropriate time periods. I'm *guessing* that based on what you've posted you should see all of the activity that Chase shows you've earned to get to your expected points total. For each time period you should see labels like "+ 2X Pts for Southwest purchases" -and- "+ Points earned on all other purchases" -and- "+ New Cardmember Bonus". Hopefully you see all of the points you think were earned. Very important, you should also see an entry for each time period labeled "- Total Rapid Rewards transf. to Southwest" If you see all of the points on the Chase account then so far so good, you have confirmation the points were earned according to Chase. If you don't see any points there then that's where to start. I'm *assuming* the points were earned on the Chase side and that you see the lines with points transferred to Southwest. Now go to your Southwest Rapid Rewards account. After logging in click "My Account" then click the "Recent Activity" side bar area. Click "View all activity". You should see the corresponding points posted with the label "Rapid Rewards Credit Card..." with the corresponding date. Also take a look at the physical Southwest credit card. The back of the card should have "RR #########" printed on the back, that number should match the RR# at the very top of the Southwest site when you are logged in (look in the top left corner). If the number on the credit card does not match the online account number then that is a good indicator that the points went to the wrong place. Hopefully this helps!
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01-30-2020
08:43 AM
01-30-2020
08:43 AM
I understand mistakes happen. Like money in the wrong account for example. If the people would have verified with the bank that it was theirs the bank said yes and then they spent it would they still be accountable to pay it back? We called and checked several times. Do we have these points? We can use them for flights and we’re told yes they are yours to use! We were finally the ones who discovered what was going on and notified them about the problem. I do appreciate southwest giving us the $100 voucher because that is the cost of canceling our resort. We planned our entire trip around information they gave us multiple times I think the ethical and moral thing for the company to do is to stand behind what they said.
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