02-04-2020
11:21 AM
My Mother was on a non-stop flight from Bradley-Hartford, CT to Orlando on 1 Feb (incident MCOWN02783404). As I fly on Delta, which tracks your bags on an APP, I am at a loss at how these bags with prescriptions and her clothes can have vanished from the system. Additionally I understand your 5 day rule but as she is 83 I would expect a little more help with her instead of the same answers all the time. It has to be at one of the two locations. Not being able to talk to the departure or arrival airport is also very inconvenient. I think someone at a senior level needs to reach out to her and help her through this difficult time as she has spent hours trying to navigate the complex system and now I am taking time off of work to help with the situation. Very alerting in this time of advanced security and technology that two bags on a non-stop flight can vanish from the face of the Earth. Someone please call her to help her out.
... View more