03-16-2020
02:45 PM
1 Love
You waited 10 months to use your funds, and then cancelled a flight (arguably) before the full impact of this virus had hit. Seems like SW is being reasonable with their rules. You want them to retroactively change them? Although, I do commiserate with the new money you added being "tainted" by the expiration of the travel funds. That is an unfortunate side effect of their otherwise quite generous policy, to which there doesn't seem to be a simple solution that is more equitable that would also not be abused. All things considered, I'd wait until they expire, call up and see what you can get. Maybe it's $200, but maybe it'll be less. I figure more likely they'll extend the expiration time to 12 months. We can hope. Good luck. In the big scheme of things, it could be a lot worse than $200.
... View more