06-25-2020
05:52 PM
Just curious if anyone knows why Southwest is flying from Andrews Air Force Base to BWI. Doesn't look like a diverted flight. https://flightaware.com/live/flight/SWA8667/history/20200625/2241Z/KADW/KBWI
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It turns out it was a record keeping error! Two different reps were both stumped. SW sent me vouchers for the refund amount. Great customer service as always. Thanks for the suggestions here.
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Yes, it went through because I got the confirmation email. I don't use Twitter but I will contact customer service when things cool down. Thanks.
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03-16-2020
06:37 PM
I changed a flight on Saturday and got a $15 credit (per passenger), but when I search for the travel fund, it does not show up. I have changed flights and received credits many times in the past without a problem. Anyone know what might be going on?
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