Southwest Airlines Community

I wish I had the options you have. After years of traveling with excellent compassionate service from Southwest Airlines I arrived at the SkyCap and asked for assistance with a wheelchair which I had preordered. I was told that due to abuse of the system there was no longer assistance for handicapped people. I was pointed to stand in the end of the line with only my walker and no where to sit. By the time I made it to the front from there I no longer had time to call a wheelchair. I missed my flight. I was given a boarding pass for a later flight. In order to be allowed to board that 8:55 flight I would have to be at the gate 30 minutes ahead plus two hours for the wheelchair service meaning that I must be to Southwest Airlines by 6:25. They politely parked my wheelchair at the gate almost 2 hours before the flight with no access to bathroom, drink, or food. I cannot move the wheelchair by myself. Are there any planned changes to boarding for the truly disabled? Or must we still be pushed to the back behind those not needing assistance?   ... View more

Hi @DancingDavidE,   Thanks for posting your question in the Community! Infant fares can be booked with Rapid Rewards Points, but it has to be done over the phone (as opposed to online) with one of our Customer Support and Services Representatives. You can reach them at 1-800-I-FLY-SWA.    ... View more