I booked an airfare for two, hotel, and a rental car package deal with Southwest Airlines to Texas for the dates of 11/24/2022- 11/26/2022 which I choose the option to pay with a payment plan option Southwest Airlines provided through Uplift as a third party company at the time of purchase. On 11/24/2022, upon arriving at Motel 6 my 14 y/o daughter and I chose to stay at another hotel due to the poor sanitary/living conditions of the motel booked. Although disappointed by the roo, I was able to get a refund receipt from the hotel manager immediately. However, after multiple unsuccessful attempts of calling Southwest Airlines, I have not been able to get anyone from Southwest Airlines to even return my call or respond via email. I have been told multiple times by Uplift, the third party payment plan company, that Southwest Airlines needs to refund the funds from there end. In the mean time, after almost 6 months and repeated attempts to get someone on the phone/email, o one has returned my calls and nothing has been done to rectify this issue. Now my card is at risk of being charged for things I never used. Unhappy Customer
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