I have been flying every week with Southwest to Sacramento for 6 months now and can still say this is a major issue with people refusing to allow you to sit in an open seat even in the A boarding group. I some what understand people trying to hold seats for family members but have been noticing the supposed “family” members never show up and there is an empty seat that many paying customers are refused. There needs to be more done to address this and support customers who are refused the ability to sit in open seats according to you our own policies. Sorry for the rant but this does get a bit old.
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