Hi, this is my first post here. I took a Southwest flight this last January (2023) from Phoenix to Nashville with my fiance. He booked our flight and didn't have my Rapid Rewards number when he booked it so it wasn't added. When I logged in to try to add it to my account for credit it doesn't recognize my confirmation number and I get this message:
Sorry, we found some errors...
Please check your confirmation number and ensure the entire ticket is flown, exchanged, or refunded (if applicable)
We didn't cancel or change this flight so I am confused about this error message. Am I doing something wrong or is there a customer service number I can contact to resolve it?
Thanks for any advice!
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