Hi
I am able to see the flight credits in my RapidRewards account but get an error when I attempt to apply it. "Sorry, we found some errors....Confirmation number and/or passenger name incorrect." Error Code: 400522146 . A google search revealed that another user whose first name was also two words was getting the same error. It seems like the system treats the second word of the first name as the middle name. She was able to just use the first word of her first name and her last name and successfully apply the Flight credit. I tried various combinations but lucked out. I just don't want to call the customer service as there are long wait times and I also need this to be fixed in the system so that it allows me to make reservations online. This would also help anyone else who has a similar situation.
Thank You for your time and attention in helping resolve this situation.
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