Southwest Airlines Community

I am facing the same issue as well, and wasted so many hours of my time because of it. Please please please fix this soon Southwest! At some point my time will become more valuable than the money I save so I might just give up and change to a different airlines if this keeps happening each time. ... View more

I have the same issue. My first name has two names (with a space), and it is the same in my passport, DL, etc. No punctuation or special characters. And I always need to call customer care to use my flight credits because I cannot use them on the website, I keep getting this error. Southwest, please please please fix this. This has wasted SO MANY HOURS of my time trying to figure out why it wasn't working and then trying to call customer care to book my flight for me. ... View more