Southwest Airlines Community

Dear Southwest Airlines Community, As a passionate Southwest Airlines Customer Service Agent (CSA), I have always cherished the opportunity to be part of this incredible company. Southwest Airlines has been more than just a job to me; it's been a dream I've aspired to conquer. Recently, I've found myself contemplating a move, but I'm faced with the dilemma of not wanting to lose my position here at Southwest. I believe in the company, its values, and the exceptional service we provide, and I'm eager to continue growing within the organization. I'm reaching out to inquire if there are opportunities within Southwest Airlines for remote work or virtual roles. Perhaps there's a position where I can contribute as a virtual instructor or in a corporate capacity that allows for remote work flexibility. I am not just remote, but I mean remote from anywhere in the world because my plan is to move abroad in a couple years. It could be five years. It could be 10 I just wanna start preparing for that. do you hear about Southwest gets great opportunities and wants to see their employees grow and I truly do believe in that and I want to believe that they could accommodate my life and dreams with SW If anyone within our community has experience or knowledge regarding such opportunities at Southwest Airlines, I would be immensely grateful for any insights or advice you can provide. Thank you for your support and guidance as I navigate this exciting chapter in my career journey with Southwest Airlines. ... View more

Dear Southwest Airlines Community, As a passionate Southwest Airlines Customer Service Agent (CSA), I have always cherished the opportunity to be part of this incredible company. Southwest Airlines has been more than just a job to me; it's been a dream I've aspired to conquer. Recently, I've found myself contemplating a move, but I'm faced with the dilemma of not wanting to lose my position here at Southwest. I believe in the company, its values, and the exceptional service we provide, and I'm eager to continue growing within the organization. I'm reaching out to inquire if there are opportunities within Southwest Airlines for remote work or virtual roles. Perhaps there's a position where I can contribute as a virtual instructor or in a corporate capacity that allows for remote work flexibility. If anyone within our community has experience or knowledge regarding such opportunities at Southwest Airlines, I would be immensely grateful for any insights or advice you can provide. Thank you for your support and guidance as I navigate this exciting chapter in my career journey with Southwest Airlines. ... View more

Hi! I am a CSA agent and I am looking for an opportunity as a SOS agent. As you know as a CS agent, I work closely with SOS agents. They literally are our lifeline!  have listed questions below I would appreciate a few of them being answered.      - SOS agents also under the union?   - Do they also bid for their schedules like CSA agents do?    - I assume for SOS they hire internally?  - how can one do a day in the field for SOS?  - who is the manager to be contacted for a day in the field?    - how can I have Sos job opportunity notifications through the internal job portal?  - I am very much looking to hear from you and your experience with SOS!        ... View more

I saw this on another forum and wanted to know what exactly they monitor? Do they record your calls, or do they video record and monitor everything too? Do they record only calls when your on them or is there a constant monitoring of cameras and phone at all times even if not with customers? "It is a great company to work from home and have great flexibility. Unfortunately for me it is too micromanaged. You only get 2 fifteen minute breaks which you can’t go over that time and a 30 minute lunch which you can’t go over either. Mandatory OT at times. Every step you’re being recorded" ... View more

I have a VPS on my computer to protected my personal information etc. As a CS&S agent is it ok to keep my VPS? Or does southwest require you to take it down?  ... View more

Hello   I am wanting to know what the requirements for home computer work space is for cs&s employees? We provide our own internet and southwest compensates us for it? When it come to security does southwest provide those security measures for our computers. Can we work on laptop or does it have to be desk top? Does swa come to your home to set everything up?  I will have to work from my moms home a few times a month to care for her. I am wondering if we can take our compute and work from different locations? ... View more

Hey there!    I am wondering if empoyee services get to work from anywhere or do they have to be in a city where southwest flies to or can they work from litrally anywhere? For example I live in dallas but I occationally stay with my mother in mexico 1/2 months out of the year some times 3 months! As a cs&s would that be an issue? What are the regulations in regards to this subject? ... View more

Hey there!    I am wondering if CS&S get to work from anywhere or do they have to be in a city where southwest flies to or can they work from litrally anywhere? For example I live in dallas but I occationally stay with my mother in mexico 1/2 months out of the year some times 3 months! As a cs&s would that be an issue? What are the regulations in regards to this subject? ... View more

Hey guys!  I am wondering if CS&S also scheduled bid like CSA agents do?  thank you!  ... View more

Hey guys!  If I were interested in moving from a full time CSA to a part time agent, how can I go about doing so? And what are the differences when it come to the union for part timers?  ... View more