01-30-2024
01:06 PM
01-30-2024
01:06 PM
@Dino68 wrote:
I have since found out this was a scam. Somehow when I tried connecting to Southwest, Infinity Travels intercepted the call and claimed to be Southwest Airlines. They rebooked the tickets and charged me 410 dollars extra that went to them, all while claiming to be Southwest. The 410 showed up on my credit card as Infinity Travels. Apparently this has happened to a lot of other people, some people losing over $4000. I am going to contact Southwest Airlines to see if they can give mea credit for the $900 that went to Southwest. They probably would have let us fly standby if I actually would’ve been talking to them.
Thanks for posting this follow up - the first post described a conversation that you wouldn't have gotten from Southwest. To clear up for others in the same position:
You need to cancel or change within 10 minutes prior to the departure for Southwest to avoid forfeit of your funds, points, and potential cancelation of the remainder of your itinerary. If someone on the phone is offering an hour for this it's not Southwest.
It's not a written rule but domestic airlines will offer a "flat tire rule" if you show up to the airport in good faith of catching your original flight but miss it just slightly.
This is generally accepted as 1-2 hours late with an excuse - if the delay is going to be longer than that you need to call and officially change the flight which will likely cost extra - there's no change fee on Southwest but you do pay the current price difference, which is often higher for same day travel. (Not always - I got a travel credit once on a flight I had to change the same day and the current fare was lower than what I had already booked!)
If your ticket is eligible for same day changes that's a different process as well. But you have to call in advance for this, at least the 10 minutes prior to scheduled departure.
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