Hi! I fly SW several times a week. I change flights frequently. I usually tell the ticket desk to just put the money on the unused tickets into my SW account, since lately it takes 20 -30 minutes to get a representative on the line to refund your money or for anything else for that matter. In December I contacted customer relations to get a list of the unused monies so that I could apply them to future flights. I was told to fax my information to Research and Records to get a listing of my unused funds. I faxed it again in January and in February. I called customer relations again in Februray and was told that Research and Records is very busy. So now here it is March and nothing. I have lost three months of unused funds because I cannot get anyone at SW to locate these funds. I sent an email (since I can't get through on the Customer Relations lines)and have not heard from anyone. I did speak with one of the SW representatives ( not in customer relations) who was very nice but she could only provide me with a list of the last three months. Her supervisor tried to get through to customer relations and could not either. Is there anyone at SW who can help me get a listing of unused funds? And what about the funds that are now over a year old but weren't when I first contacted you. Is there anyone at SW who cares? I fly you several times a week, but I might have to rethink that. I was one of your biggest fans, but I am becoming disenchanted. HELP!
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