This will be interesting. In a perfect world, Airtrans and Southwest will connect their standard, culture and expertise. Southwest may feel sardine like sometimes, but they always get me there safely. I hope I can find a way to trust AirTrans flights the same way.
At the same time, I really would like to see Southwest consider the bonus of moving to a more comfortable environment and experience that seems to be the Airtrans draw. I already pay a little more for Business Upgrade when it makes sense - could we add more comfortable chairs or some space?
We will watch and see what Mr. Kelly means by 'one customer experience."
An A-list customer....
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Thank you SWA for being so responsive in areas that have worked and not worked. Despite the comments below - I like the video. You give me access to information that others don't.
I was one of the folks held on the tarmac for over 2 hours recently. My issue with tarmac sitting is that most airlines have a pretty good idea of when we will have to do this and when we won't. Now I have a clearer picture of who is making decisions and what is causing the problems.
Don't get me wrong - I highly admire SWA for never taking chances with my safety and I only fly the airlines that I have faith in. And I fly a lot. That is why SWA is one of only two airlines that I will fly domestically. My issue is that someone somewhere thinks that when we buy a ticket we are not entitled to be told information that may cause us to reconsider *before* we get on the plane.
Recently, we were loaded on to the plane when it was very clear even announced that we would be delayed for a significant time. I think the ATC/ FAA needs to figure out how to support the airlines so that people are not loaded like cattle on a plane and held hostage so that planes don't have to lose their 'spot' or get 'out of line'. A 45 minute flight turned into 5 hours. Does this feel lunch line or what?
I want to be informed I may sit on the tarmac in excess of 30 minutes before I get on the plane. My decision might be to reschedule my flight or make other arrangements or buy lunch on what I thought might be a very short flight or hit the restroom again. ( I get claustrophobic in airplane toilets - brrrrrrrr! Could we get MUSAK at least?) But it would be *my* decision.
Oh- and SWA - Thank you for the voucher. Your high standards and ability to make amends continues to help you stand out from the pack. I will keep my a-list status intact with continued patronage.
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