PC and PR spin is so far out of control that nobody can even address what Mr Smith is trying to say: You need to deal with HOW you implement your policy.
He doesn't care what that policy is.
But if you are seating people, pulling them off planes, lieing to them about why they were removed (pilot says safety vs. ground crew decided vs. who only knows), being rude and completely arbitrary in its enforcement... This blog post completely misses the mark. The fact that he saw it happen a second time to the person he was sitting next to on the next flight means this airline has a systemic issue with this policy.
But apparently is can not own up to this fact, admit it and then proceed to deal with it.
Epic fail. Epic spin while missing the point completely.
I look forward to a more verbose response from Mr Smith regarding his conversation with Linda as I have a feeling, given his verbal dexterity, he probably still was left angry and unresolved.
I like the idea of bring the seat to the Daily Show and having Mr Smith sit in it. If he fits and it meets SWA guidelines, they can use it as a training video and at least deal with one small part of the problem.
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This is a fantastic idea! However $12 is way too high to motivate me to use it, however I'd be willing to pay if it was under $10. An even better idea is John Miller's suggestion of distributing the cost among all the travelers.. I think $1-3/person is reasonable enough that SWA still makes some money, while passengers who may not use the feature are still willing to absorb the nominal cost. And the rest of us users will feel the LUV!!
The other alternatives might be to :
- Use the flat fee, and allow travelers to pre-pay at a discounted rate for a wireless key (or discount attached to the Rapid Rewards #) during the airline ticket purchase... or pay the regular rate on the plane.
- Offer an hourly rate around $2-$3/ hour. This will address the fact that computer use ranges between 1-3 hours after you factor in the time frame when electronic devices can actually be used.
However, I think the win-win is for SWA to distribute the cost among all the travelers, so that the company is guarenteed to make a few bucks, and travelers have an added convenience to the traveling experience (which is bad enough between TSA & all the limitations!!!)
Also, will electrical outlets be available?
p.s. I second Lisa Lisa's comment on NO CELLPHONES!! Please!! Private computer use w/ earbuds is absolutely fine, but I don't want to hear my neighbor on the phone flapping his about how he's on the airplane and hasn't landed yet, blablabla.
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I do not work for Southwest Airlines but enjoy the blogs and videos. However, viewing this video alone did not give me enough information to understand exactly what is going on. I am assuming an anniversary party in New Orleans???? Looks like they were having fun.
All in all, I enjoy reading/viewing. Lots of fun.
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