I am very upset to have lost out on a lower airfare yesterday for Thanksgiving travel when the site was down. I tried to call only to have the wait time 30 minutes--working in a hospital, it was impossible to leave a recall request. I went to book the fare today and the cost is at least $500 more for the 3 of us to Orlando than it was yesterday. I love Southwest, but am sorry to say I will have to shop around for a competitive fare for the first time in 9 years..:(.
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