07-21-2016
10:23 AM
07-21-2016
10:23 AM
In the 10 years I have been flying with SWA this is the WORST experience and I have had some experiences! This experience makes that fee for luggage on the other airlines look like childs play. My flight was scheduled to board at 9:45 pm (818) it wasnt until 10:30 I was told the gate had changed. To be told there would be an additional hour and a half delay with boarding to we do not have a pilot to fly at that time, to I am unable to rebook your flight call the 800 # for rebooking. My last wait call lasted 2 hours and 4 min, it is a 2 and a half hour drive from Dallas to my home!!! #verydissatisfied
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