11-17-2017
10:09 AM
11-17-2017
10:09 AM
I hope there wasn't a miscommunication on the issue, what should have happened was for you to take your A5 position and board together with your son at A29. That is probably what the desk person intended when they sold you only one upgrade, and which would have been 31 positions better than family boarding (included in ticket price)... My concern with your specific situation is that certainly what the gate agent should have suggested if you showed her both boarding passes, for them to send you back to the desk was not correct when the obvious suggestion was to get back in line at A29 for both of you.
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