02-09-2017
05:59 PM
02-09-2017
05:59 PM
I'm not sure if the original poster is discussing Hidden City Ticketing or someone simply missing a connection. Hidden City Ticketing is often a way to save money, when the fare to a final destination that includes a connection is cheaper than the fare non-stop to the connecting city. As a general rule, Southwest accommodates a passenger who misses their flight, but shows up at the airport within 2 hours of their scheduled departure on the next available flight. When applied to a connection, I suspect the gate agen would need to hear a compelling story as to why the connection was missed.
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