Unfortunately, for a number of reasons, Southwest just doesn't do well in IROPS. They often cancel flights aggressively prior to the weather event, which may or may not turn out to be as significant as forecast, in an attempt to not strand their planes in affected areas, since their entire system is more affected but outages anywhere in the network. With a "point-to-point" system (vs "hub-and-spoke" of most other carriers), flights that are no where near affected areas can still be disrupted, since planes hopscotch across the country. Also, their IT often fails, and phones systems aren't particularly adaptable to greater volume, which exacerbates the situation, and causes unnecessary extra stress for affected passengers. It's not uncommon to have a Southwest flight cancelled due to weather, not be able to be re-accommodated for several days, then find a flight on another carrier to the same city within the same time period that's operating on schedule. While they obviously can't control the weather, one hopes they will actually address their IT and operational issues, instead of just issuing blanket apologies again and again. But, since this has been ongoing for many years now, once is not particularly optimistic. This is the unfortunate reality of flying Southwest. They do many things right (no change fees, bags fly free, RR program) but IROPS is absolutely not one of those things.
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