06-24-2017
11:21 PM
1 Love
When the new schedule opened, I was using up some travel funds, but the system would only let me use one "travel funds available" posting plus a credit card per new ticket purchase, so the new online system seems to be limiting to two forms of payment rather than three. I thought it was a policy change, but the terms and conditions do not mention a limit here: https://www.southwest.com/html/customer-service/purchasing-and-refunds/fop-pol.html But buried in the Gift card terms and conditions, it does mention "Held Funds – A maximum of four Held Funds tickets can be applied per reservation. If your purchase exceeds the amount available on the four Held Funds tickets, you will only be allowed to use three Held Funds tickets and another form of payment will be required for the difference.." https://www.southwest.com/html/air/products/gift-card-terms-and-conditions.html Then I had a current ticket that I could not get changed online (which had held one confirmation number of travel funds on it). The system wouldn't change it regardless of whether I used available travel funds or paid with credit card and regardless of which price I selected. So I called Customer Service and they fixed it up right away and allowed the use of travel funds. I keep finding these little glitches in the new reservation system. Thank goodness for customer service who always seems to have a work around, but they may be getting tired of taking my calls.
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03-20-2017
04:30 PM
03-20-2017
04:30 PM
Unfortunately no. Southwest ended that several years ago. All funds must now be used only by the original passenger.
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