@jmcmd wrote: So what you are saying is that there is no carry on limit as long as it fits??? It could take up a whole bin above a row of 3 seats and that is ok? Why have rules at all? The limit is the size posted. The reply was specific to musical instruments, which have federally mandated additional allowances.
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@tpegan1 wrote: This is on the flight attendants that don't enforce the Southwest policies. I fly a lot on Southwest and see people saving seats all the time. I've never seen a flight attendant call the passenger on this even though it must be obvious to them. I get it that no one wants to be the bad guy but by not doing their job they are being the bad guy. I actually saw a guy save a whole row, both sides of the aisle, for his family. I was sitting in the row behind him and told him that I'd be amazed if he can pull this off. He was successful. The lesson learned here is that you only need one person in your travelling party to have a good boarding position. Actually, no. There's no policy against seat saving for FAs to enforce. Southwest allows seat saving, including the saving of multiple seats. Officially, they state that they "have no policy for or against seat saving." Yes, this makes no sense. And yes, this creates a problematic situation. But that's just how it is.
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08-07-2018
11:39 AM
08-07-2018
11:39 AM
@jmcmd wrote: My wife and I booked a flight through Midway to attend an important ceremony. The tickets were booked months ago using Rapid Rewards points we had, purchased, and transferred. The flight was to leave 5:50 AM, transfer in Chicago. At 9:45 PM the night before, we received a text stating our flight leaving Midway was cancelled! We called to reschedule, were told this was due to the “anticipation of bad weather “. The had no replacement flight to offer us. We were up the entire night finding two replacement flights using American, at a cost of over $900! I called customer service and called them on the fact that all incoming and outbound flights through Midway were happening and on time. I was told that Southwest operates “differently “. And all they could do is refund my points and Early Bird”. This is the third time we have been canceled last minute with no good explanation or compensation. BEWARE!!! Were you also notified bu email? If you received an email then there should have been some instructions about re-booking alternatives, or when you called in they would have offered replacement flights - it sounds like there may not have been anything open that met your timeline. Depending where you were headed the flights may have already been full, or if the destination is one with few flights then it could be a day or more before a replacement seat is available which was after your event. Sorry to hear that you had to use another carrier with last-minute fares, I hope you were able to make your event at least.
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04-30-2018
10:13 AM
1 Love
HERE'S A SIMPLE AND EASY SOLUTION TO THE PROBLEM: When a passenger asks for a pre-boarding pass, the agent should ask him or her if they need physical assistance getting down the jetway? If not, then simply ask them to go ahead and board with their group. Interestingly, I experienced this being done in Denver several months ago. I was not well at the time and asked the agent at the gate for a pre-boarding pass just to test it to see how easily this could be done. The agent asked me this question which I thought was courteous but also direct and to the point. I had to admit that, no, I would not have any trouble making my way down the jetway. I honestly thought that Southwest must be training their gate agents to ask this question. However, subsequently I have seen the same long lineup of people pre-boarding who look like the picture of health. There will always be people who are not truthful when asked this question. But most will respond like I did and board with their group.
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04-02-2018
07:48 AM
This happened to me as well. I paid to be in the A group. Why couldn't he do it as well? On top of that, three A listers had to leave there front row seat so El Cheapo could be with his daughter.
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02-04-2018
08:14 PM
So shouldn't your family pay to upgrade? Why should your status insure they get priority boarding?
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12-28-2017
02:13 PM
12-28-2017
02:13 PM
My wife and I booked a flight through Midway to attend an important ceremony. The tickets were booked months ago using Rapid Rewards points we had, purchased, and transferred. The flight was to leave 5:50 AM, transfer in Chicago. At 9:45 PM the night before, we received a text stating our flight leaving Midway was cancelled! We called to reschedule, were told this was due to the “anticipation of bad weather “. The had no replacement flight to offer us. We were up the entire night finding two replacement flights using American, at a cost of over $900! I called customer service and called them on the fact that all incoming and outbound flights through Midway were happening and on time. I was told that Southwest operates “differently “. And all they could do is refund my points and Early Bird”. This is the third time we have been canceled last minute with no good explanation or compensation. BEWARE!!!
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