There are Southwest employees on the forum but you will usually be referred to customer service for individual travel questions like yours. You can call the 800 number though I agree with @DancingDavidE that the chat function is my go to resource. I've only used it once but there was a chat queue of two people in front of me that moved very quickly versus a long estimated hold time on the phone. When you use the chat function they will automatically have your information and should have the ability to implement solutions for you (they made flight changes for me). To use chat open the Southwest app on your phone > tap the three horizontal lines on the top left corner > then scroll down to the "Contact Us" section > and click on "Chat". The only thing I don't like about using the chat function is that it's a little inconvenient to type lots of detail using the phone -- I hope they one day add chat to the web site too.
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