07-05-2019
04:06 PM
07-05-2019
04:06 PM
New since the original response is the option for “Live Chat” from the Southwest app if you are a Rapid Rewards member to make requests such as this. (And many more types of assistance.) Also twitter to @SouthwestAir is another method although don’t send any personally identifying info (I.e. confirmation number or last name) until asked for a private direct message.
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