05-10-2017
10:16 AM
Hi @quizman1,
The Southwest Airlines Community is not one of our complaint resolution channels, but if you will send me your confirmation number and contact information in a private message, I will make sure you are connected with one of our Customer Service Representatives. We'd like to talk with you and take a closer look at the situation. As you can imagine, we always want our Customers to enjoy the time they spend with us, and we are deeply sorry if we missed the mark.
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