05-25-2017
11:56 AM
Hi @vitalanne, Apologies for the inconvenience. This most often happens when a Customer attempts to check in less than hour before the scheduled departure time. When that happens, the system will require you to get a boarding pass at the gate. If there was more than one person on your reservation, the system also would not have allowed you to get a mobile boarding pass, so that's another possibility.
... View more