03-29-2018
12:56 PM
I have contacted Southwest directly several times regarding my complaint and asked to speak to a Manager. I even sent them another message online and I have not heard back from them yet. This is very frustrating because we are planning a trip at the end of June 2018 (less than a month after the funds expire) and we were hoping to use them. In order to use Southwest we have to drive 1 1/2 hrs but we are willing to do that because of the times/price. However, with this poor customer service we might have to look elsewhere. I hope you have better luck!
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03-08-2018
06:22 AM
This is NOT a duplicate post. I have added/changed a few things. I am not RECEIVING any followup from a Manager, like I requested through the website contact page.
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03-07-2018
09:19 AM
I purchased 3 tickets in May 2017. The prices went down $166/ticket and I received over $500 in travel funds that have to be used my May 2018. When I received these funds I told them that we would not be travelling until June or July 2018. The Representative told me that she would note my account and that I should contact Southwest in 2018 to extend the date. She NEVER mentioned that I would have ANY problems doing this (including fees and restrictions). I called several times and asked the Representative the same questions and I received the same answers-no problems. They ALL told me that they would document my account so that I WOULD NOT HAVE ANY PROBLEMS! Now I am being told a different story. I don't understand whyt I can't make the reservation before May 30, 2018 and use the tickets in June, 2018. It would not even be a month after they expire. What can be done? We have travelled with Southwest several times and have never had airline problems. Now it appears that we will have ticket problems. What can be done? I have asked for a Manager to call me or email me several times. This is the WORST Customer Service I have ever seen!
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02-27-2018
10:51 AM
I purchased 3 tickets in May 2017. The prices went down $166/ticket and I received over $500 in travel funds that have to be used my May 2018. When I received these funds I told them that we would not be travelling until June or July 2018. The Representative told me that she would note my account and that I should contact Southwest in 2018 to extend the date. She NEVER mentioned that I would have ANY problems doing this (including fees and restrictions). I called several times and asked the Representative the same questions and I received the same answers-no problems. They ALL told me that they would document my account so that I WOULD NOT HAVE ANY PROBLEMS! Now I am being told a different story. What can be done? We have travelled with Southwest several times and have never had airline problems. Now it appears that we will have ticket problems. What can be done?
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