06-20-2017
12:02 PM
06-20-2017
12:02 PM
The refund request is a waste of time, it will be denied. Those are only (sometimes) granted in the case of death or major medical issues, with documentation. Non-refundable means non-refundable. Your best bet to recover at least some of your funds, is to wait until they are expired, and then contact Customer Relations, and request the expired funds be reissued as a voucher. The fee for this is $100, which is deducted from the balance. You have 6 months from expiration in which to make the request, and the voucher, usable by anyone, will be valid for 6 months from the date of issue. These requests are granted on a case-by-case basis, and everything about this non-published policy, including the amount of the fee, is subject to change at any time. Hope this helps -- good luck!
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