08-07-2017
08:51 PM
08-07-2017
08:51 PM
Unfortunately, as you've discovered, Southwest isn't the best when it comes to cancellations / rebooking / IROPS. In your case, a phone or airport agent is the only way you'd get help. Even with all the promised "upgrades" for the new reservation system, being unable to rebook online still happens, and with frustrating frequency. How did things ultimately work out?
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