08-16-2017
05:24 AM
08-16-2017
05:24 AM
@scstev wrote: Same happened to me, most recently a few days ago. I didn't have a bad position, because I happened to check in manually when I opened the app, about 24 hours early. However, I did receive an email today from Southwest acknowledging the problem and offering a credit to RR account for 1500 miles. I will note that I think this problem has been off and on for at least a few months, because I have noticed that sometimes I get a notice that I've been automatically checked in and here's your boarding # and sometimes I get nothing, or even a notice that's it's 24 hours in advance and time to check in! I mentioned it at least two months ago to an agent, who didn't have anything to say. So I'm glad the sent the email, surprised actually, but I'm not sure they realize the full extent of the problem yet. 1500 miles credit !!! Just like give you $24 (1500 x $0.016) SW is so cheap!!!
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08-16-2017
05:18 AM
08-16-2017
05:18 AM
@chgoflyer wrote: According to Southwest, it's now "fixed," but the fix won't be in effect until sometime tomorrow afternoon. Your guess is as good as mine as to what that means. I am surprised the lawyers do not smell this case !!! To me it is more like you bought a "defect" product and the seller does not care.
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