Southwest Airlines Community

Wo, I had no idea so thank you for this info. Lesson learned, I will not be booking any other trips with them in the future.  ... View more

The six month expiration rule is the case in many countries (most of Europe requires your passport to be valid for at least six months after entry), but the last I checked Mexico did not have such a requirement. I would encourage you to confirm that directly on their official website as travel requirements are often changing. ... View more

Thanks for sharing this, dfwskier! Such a great and heartwarming story about our fabulous Employees going above and beyond. 😍 ... View more

@dfwskier wrote: It appears so. If you pick Southwest flights to fly, Google Flights takes you  to southwest.com to complete the purchase.   But for the first time in a very long time, one can now compare Southwest's prices with those of other airlines in one place at one time.. Thanks for the tip @dfwskier !   I took a first glance and I'll need to review this more in detail but now having a third-party means to price-check my SW flights is a real plus! Looks like it currently captures my area's current local as-low-as $59 sale too!   Being able to sort the results by departure time and setting your bag requirements in the filters is a real plus.    Hopefully, its posted pricing doesn't pop this infamous message: That would mean having a "Low Fare Calendar" but with realtime pricing.   Filtered by SW Flights Only:   Any Airline: I'll have to take a look more in detail but this is a great tool at first glance! ... View more

Thank you! I called and they've issued my refund 😄 ... View more

@actorguy wrote: So, SWA is saying that there is not enough O&D traffic to Knoxville and yet you opened a route to, of all places, EUGENE, OR????? Why not make TYS a mid-stop instead of a final destination?  Greetings: You're not alone; there has been widespread discussion and suggestions of bringing Southwest to TYS on this message board.    As this forum is customer-to-customer and your suggestion may not get processed here, I would make your suggestion directly to Southwest Customer Service in an email or DM via Twitter/X: https://support.southwest.com/helpcenter/s/email-us ... View more

Here is the current status of Flight 1402: https://www.flightradar24.com/data/flights/wn1402   The assigned plane is N8323c: https://www.flightradar24.com/data/aircraft/n8323c   According to the tracker, the plane for Flight 1402 left Fort Myers airport early in the afternoon local time but was turned around upon approaching the Chicago area and was therefore diverted and landed at IND for a few hours (assuming the reason was due to severe weather passing through Chicago according local weather reports). Thus, the excessive delay. ... View more

SWA response on Twitter: "We do not currently plan on adding any additional flights to the already published schedule. We're sorry for any inconvenience this causes, but we hope to still be a part of your travel plans!" ... View more

@scheinerst wrote: hello,   i looked at the IPAD specs and says should support 15.0 and above IOS....i have 15.8 ...i can load the application and get to movies but the movie will not play..   can anyone help??   thx     Hola!   Here's some official info on the technical requirements:   The Inflight Entertainment Portal is supported on devices that meet the minimum requirements below. Browser support is limited to most recent version in addition to one previous version. Other devices and browsers may provide limited functionality. Please note that utilizing privacy browser modes or VPN functionality (such as Apple Private Relay) may impact product availability.   Movies & On-Demand TV Device: iPad Operating System: iPadOS 14.0+ Browser: Apple Safari   Live TV Device: iPad Operating System: iPadOS 14.0+ Browser: Google Chrome, Apple Safari   Music Device: iPad Operating System: iPadOS 14.0+ Browser: Google Chrome, Apple Safari   https://www.southwest.com/inflight-entertainment-portal/#heading16 (See last FAQ - 'What kind of device do I need?')   It appears your iOS system is ok. Would you verify that you are using the latest version of Safari and not Google Chrome when trying to watch movies on your iPad and that no VPN's are turned on during use as VPN's may impact the stream. It doesn't appear that Chrome is listed as a supported browser for your device for movies or on-demand TV but supported for music and live TV. Not sure if that's the cause.   Hope this helps. ... View more

hopefully 1 a day ... View more

@Fcabral52 wrote: is the airlines requiring special travel ID at the moment. I have AZ drivers license and military ID.   would I have any problems getting my mobility scooter on the plane; also, do I require certain batteries for my scooter. Greetings!   Military ID is a federal ID and complies with REAL ID requirements for air travel. You should be good to go. Standard, non REAL ID driver's licenses with the "Federal Limits Apply" statement are valid for TSA identification until May 7, 2025 as of this writing. US Passports and Passport Cards are also REAL ID compliant. Same with Trusted Traveler Cards (Global Entry). If you have these, you should be good to go too.   Regarding your scooter, here is a helpful official guide that should help: https://support.southwest.com/helpcenter/s/article/Manual-wheelchairs-and-mobility-aids?clk=HC_SSR_1252_ManualWheelchairs   The article describes how it will be transported and describes how the batteries are to be handled.       ... View more

@SoCalFlyer97 wrote: @m1kenavarro wrote: Hi, this is my first time flying through Southwest. I will be with my family of 6. We have 3 adults, an 11 year old, and 2 and 4 year old babies. From what I seen about Southwest policy, are we all able to board together at once and is it true after A group boards we will be able to? Thanks for the help 🙂 That means by rule, your 2 and 4 year old's with their accompanying adults will be able to utilize the Family Boarding perk and have an accompanying adult sitting with them regardless of your assigned boarding position. I would have 2 of the 3 adults from your party utilize the perk. For the 11 year-old and the 3rd adult, here's the policy:   When the two adults board with the 2 and 4 year old children during family boarding, I would have them go a row towards the back of the plane. Have one adult sit in each aisle seat of the row, and one child at each of the window seats, leaving both middle seats in the row open. Other travelers will want to avoid sitting in a middle seat next to a young child, so when the last adult boards with the 11 year old, they can fill in those two middle seats and your family will have the entire row.  ... View more

@SoCalFlyer97 wrote: Greetings Community Southwest-     The booking was for a Friday and Saturday night stay during Mother's Day weekend at an independent inn dubbed the Ontario Airport Hotel. This place is a former full-service Hilton property complete with a 10-story mid-rise tower, its own restaurant, small convenience shop, meeting halls, and banquet rooms.      During my stay at the Ontario Airport hotel, I saw a one of the Southwest "One's" fly over the property while I was hanging out at the pool:     Before anyone asks, the answer is "no". I did not bring my cell phone with me into the spa to do plane spotting. I was sitting at one of the tables. Anyway, it took me a while, but I was finally able to track this bird down later on FlightRadar24 to confirm the livery, plane number, and its routing.    The plane that flew over my hotel last weekend was SWA Flight 2641 from MCI making its descent--not into ONT for it was far too high, but into LAX. It was plane number N8655D, the New Mexico One!   One thing I learned during my stay at this hotel having noticing the "parade" of airplanes passing over at just over 10k' over the pool was the airspace just south of ONT is along the primary descending flight path for planes originating from the east headed to LAX. That meant, I was able to see and track down arriving LAX flights. Some of the other flights that I saw when I did my research later originated from as far as London. Others from the DC area and NY via the legacy carriers, as well as a number of other Southwest short-hauls from LAS and DEN.   ... View more

Thanks, that does help. ... View more

Yeah not a good  deal.  You only get 1 cent per point plus you pay taxes.    Using points only gets you over about 1.3 cents per point, plus no taxes.    Nope. ... View more

@chris628677 wrote: i have a flight coming up and i was wondering if i would be able to bring my wheeled luggage, a backpack, and a lunch box on the flight with me without paying any extra fees? Greetings!   The answer to your question is 'Yes' as Southwest allows you to check up to two bags for free in addition to your carry-on items. However, keep in mind the size/weight limitations linked below and that the FAA rule is two items per passenger for carry-on: One Carry-On Luggage plus one Personal Item can be carried on.    Carry-On Size limits: https://support.southwest.com/helpcenter/s/article/carryon-baggage-policy   To travel with your three items, you can either combine/stow the lunch box in either the backpack or the luggage so you can carry-on everything. If you cannot combine these or if the wheeled luggage exceeds the carry-on bag size limits, you can check the wheeled luggage and bring your backpack and the lunch box as your two items at no additional cost. As mentioned, just make sure your luggage is within the limits so you avoid paying the excess size or weight fees.   Checked Bag Size/Weight Limits: https://support.southwest.com/helpcenter/s/article/checked-baggage-policy   Hope this helps! ... View more

@tgsa01 wrote: Will arrive from Tokyo on ANA at O'Hare early next month and need to check in my suitcases on Southwest for Tampa. Is there a Southwest check in area straight after Immigration and Customs? Cannot do bag drop off as two separate tickets.  If you can confirm that ANA will deplane in Terminal 5 then the Southwest counter is also in Terminal 5 you’ll just have to make your way upstairs to the ticket desk.     ... View more

If you read the entire post you would know that after the woman put dog under seat as directed she never opened carrier again. She originally was comforting dog because it was crying. The dog let out a whimper and that was the initial decision to remove her. Southwest is basing their decision on what the flight crew reported. They did not reach out to any other passengers. If you did a true follow up you would know they had warned her about dog crying that if it continues they would remove her. Then said it was because she opened carrier which she had not. ... View more

@Artanis wrote:   Did the hotel free breakfast have a waffle maker?                           I didn't see a waffle maker at the Dynasty. Not sure whether or not they serve waffles at all or only on certain days of the week. On the morning of stay there, Sausage and Scrambled Eggs was the free meal which was served from the warmers.   I think both of the Fairfields and the Holiday Inn on this series served pre-prepped soft waffles on certain days of the week from one of the warmers too; I didn't see waffle makers. The Residence Inn stay was the location that I noticed had a waffle maker. The Azure stay had hot breakfast but I had to check out before the dining room opened; likely same scenario as I didn't see a waffle maker from a prior stay. No breakfast included at the Apache.  ... View more

Nice new feature. I use Flight  Aware as it's real accurate and up to date. Nice to have it inhouse. ... View more

They should be able to grant you an exception to the no-refund policy and issue a refund for both; however the refund would need to be requested.  Refunds for EBCI are now within policy for situations that are not within the customer's control. It should auto-refund within 7 days, but if not the updated policy is here and one can reach out for a refund https://support.southwest.com/helpcenter/s/article/If-Southwest-Airlines-cancels-my-flight-will-I-get-a-refund-for-my-EarlyBird-Check-In-purchase   For A1-A15 Upgraded Boarding, a refund must be proactively requested https://support.southwest.com/helpcenter/s/article/Upgraded-Boarding  ... View more

Thank you! So we can't do this at the gate before boarding and skip the line before tsa? ... View more

@zahero90 wrote: hey everyone ,    we are working through Virtual desktop environment and most of functions such as tracking or schedule search not working inside this environment.   on physical machine seems ok but keep switching to get data is not what we expected.   do you have any blockage on Azure virtual desktop solutions?    this is the error we are getting    "This feature is currently not available. Please try again. If the error continues, please call our Cargo Customer Care Center at 1 (800) 533-1222." Hola!   Thanks for sharing this. However, this community forum is customer-to-customer and IT-related issues related to SW Cargo will likely not get processed here. I would call the SW Cargo number listed on the error for assistance for any cargo transactions.   To address your question regarding a possible software conflict with your virtual desktop system, I would send an email directly to Southwest Cargo Customer Service and they should be able to relay your message to their IT department: https://www.swacargo.com/swacargo_com_ui/contact   ... View more

@Artanis wrote: SoCal:  I forgot to say I hope you know how much everyone here appreciates the time and effort you put into assembling your great post along with all of the insightful comments.  We can see that it took a lot of time and effort on your part.  Thanks. I wish I could click the "love" button ten times, I love the trip reports.     ... View more

I see deals in June from West Coast cities to Denver, not sure why you don't see them.   Seattle to Denver $75 Portland to Denver $75 Vegas to Denver $73         ... View more