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Lost points??

Mercymygft
New Arrival

Can you explain what this means:

 

Earn points on Southwest Airlines® at least once every 24 months with flight-earning or partner-earning activity, and your points expiration date will automatically be extended for an additional 24 months from the date of your most recent earning activity.

 

I seem to have lost my points, and not sure why.

8 REPLIES 8

Re: Lost points??

dfwskier
Rising Star

The line you quoted explains what happened 

 

You have to earn points at least once in 24 months or your account becomes inactive and your points evaporate.

 

Apparently you did not have any point earning activity during a 24 month stetch.

 

Sorry.

Re: Lost points??

jksobonya
Active Member
Solution

Points expire with 24 months of inactivity. (Which, for the record, seems impossible to achieve - it would mean you don't fly anywhere for 2 entire years or take part in any of Southwest's partner programs to earn points for 2 entire years. But, since you are posting about it, it must happen to not only you, but many others!)

 

The easiest way to get around this if you are not flying for awhile is signing up for Rapid Rewards Dining or Rewards for Opinions. For the Dining, you get points for eating out at a variety of restaurants, and at least near me, they have many Burger Kings that qualify. Buy a Whopper for $3, get 9 points, keep your account active. For the Rewards for Opinions, you fill out any survey assigned to you and get points. Even if you don't quality for the survey, you *still* get points (2-3 on average). It's a slam-dunk way to keep your account active - and for free!

 

--Jessica 

Re: Lost points??

SWDigits
Rising Star

@jksobonya wrote:

Points expire with 24 months of inactivity. (Which, for the record, seems impossible to achieve - it would mean you don't fly anywhere for 2 entire years or take part in any of Southwest's partner programs to earn points for 2 entire years. But, since you are posting about it, it must happen to not only you, but many others!)

Jessica, I've seen folks in different threads post and mention that they've flown but their flights were booked using rewards points, which doesn't earn any points, which is the key.   I'm wondering if this is the situation for the original poster.  Points earning activity is what matters, not flight activity or redeption activity.


Customer | Home airport DCA | Community Champion

Re: Lost points??

SWDigits
Rising Star

New announcements today, to include points now never expire:

 

https://www.southwest.com/html/mkt/rapidrewardsupdates.html

 


Customer | Home airport DCA | Community Champion

Re: Lost points??

chgoflyer
Top Contributor

I suspect, but do not know for sure, that Southwest is making allowances for those who lost their points just recently due to in activity? 

 

If anyone has any data points it would great to share them.

Re: Lost points??

jksobonya
Active Member

I would assume there's a certain # of inactive accounts that lose points every month, but who can say!

 

--Jessica

Re: Lost points??

elijahbrantley
Rising Star

Find out about all the ways you can earn points here to ensure that your points don't expire.

-A List Preferred, Companion Pass holder, Community Champion.

Re: Lost points??

bwallet
New Arrival

Irrelevant as of the changes today. "Points that last a lifetime."