Confused... Only 1/3 of flight cost was refunded

[chibbard72]

When I canceled our flights, only one-third of the cost was put into Travel Funds. I confirmed that the reservations were canceled for all three of us in the party. Is this normal? 

[SWDigits]

Yes, travel funds are accounted for at the individual traveler level.  All three travelers should see their own funds.

[chibbard72]

Thanks for the reply. This would be the case even if I booked all three of the tickets? For example, my 8-year-old doesn't have an account or RR # of his own.

[SWDigits · Accepted solution]

That's correct, you can check balances on this page: https://www.southwest.com/flight/travel-funds-search.html

[chibbard72 · Accepted solution]

Thank you so much! Saved me a boatload of time on the phone.

[SWDigits]

@chibbard72 great, you made my day that I could help.  Seriously appreciate you letting me know!

🙂