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Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-15-2023 06:44 PM
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@davemark522 to edit your post, click the gear icon in the corner of the post and select edit.
--TheMiddleSeat
Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-16-2023 09:47 AM
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@TheMiddleSeat after clicking the gear icon, this is the list I see. I don't have 'edit' as an option, is there something I'm missing?
Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-16-2023 09:46 AM
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Best of luck to you Dave, but phone conversations by themselves, in my experience, are the worst possible avenue to resolve an issue. Please make sure when you have a phone convesation you get follow up with electronic communication outlining the specifcs of the conversation, Date, Time, Employee name & number, what exactly was discussed, what timeline for resolutoin was agreed upon with the SWA rep, and next steps(or communication.)
A phone call with out documentation will likely be useless.
Hope all works for you
Safe travels
Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-16-2023 10:05 AM
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Thanks for the advice in taking all the details down with a phone conversation to take place, I will be sure to keep on track with this. I have all the documentation necessary.
In this experience, I would say receiving an email indicating incorrect information without no way to directly respond is the worst avenue to resolve a problem or issue of any kind.
David C.
Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-16-2023 11:18 AM
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Hey @davemark522 - I went ahead and edited your initial post and your subsequent replies to take out your Rapid Rewards #.
Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-17-2023 02:48 PM
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Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-17-2023 02:59 PM
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Update: I have sent in a 2nd email today, still no word or response since the beginning of this discussion post.
Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-17-2023 03:05 PM
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@davemark522 wrote:
Update: I have sent in a 2nd email today, still no word or response since the beginning of this discussion post.
It can take up to 30 days to get a response to an email as they are answered in the order received.
Re: Customer Relations Direct Contact (3 months and counting)
Re: Customer Relations Direct Contact (3 months and counting)
05-24-2023 10:21 AM
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@bec102896 thanks for saying so, this was explained by different representatives through the course of this situation so far.
Update: Customer Relations has responded, in the form of an email... the representative has mentioned calling at a specified time/date, and unfortunately that was yesterday and failed to do so.
Will continue with emails to Customer Relations, since it is the only option...
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