@bjb57 wrote:
My elderly parents are due to fly out of RSW this Sunday. Southwest has offered to change itineraries free of charge up to 14 days from the scheduled departure. I tried to change their flight to Tuesday. The Southwest website clearly shows that Tuesday flights are available. However, when I try to process this change a message saying "oops this price is no longer available" and suggesting that I go back to the same page on the website that I just used. What is the problem?
Southwest's absymal IT, probably. Could be a "glitch," or it's also possible that the new flight has sold out and the system doesn't reflect that yet.
I'd recomend calling. Be prepared for a long hold time.
