I think the problem with letting everyone who's flight was cancelled regardless of status board between the A and B groups is you would have a lot of upset customers who bough EB because a lot of them are in the B group and they would feel like all these people cut in front of me. As mentioned A List customers can board between A and B groups on all flights regardless of when they were booked on the flight. -Blake
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9 digits here RR member since 2010
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07-02-2021
01:12 AM
07-02-2021
01:12 AM
Since Southwest just started service to O'Hare in the last few months I'm guessing flights are still mixed some days full others not since not everyone knows SW flies out of O'Hare now. As the date gets closer you could search for 8 people if it says unavailable then it's most likely sold out. -Blake
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07-02-2021
01:02 AM
07-02-2021
01:02 AM
The only time the fare difference is waived is when there is a flight waiver in effect (usually due to weather or mass schedule changes) or your flight is delayed a certain amount of time other than that only A List customers can standby with no fare difference on an earlier flight and those with Anytime and Business Select fares can standby as well. -Blake
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07-01-2021
07:15 AM
07-01-2021
07:15 AM
After your travel funds expire you can Contact Customer Relations and ask for an extension and on a case by case basis they will issue you a voucher valid for 6 months for your travel fund minus $100. If you have multiple funds i would combine those funds before they expire as the fee is $100 per travel fund to get the voucher. You have up to 6 months after the funds expire to request the voucher and the voucher would be good for 6 months from the date issued. -Blake
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Sorry you feel that if one can break the rules you can as well. Your welcome to share your feedback with southwest directly though one of these contact methods Contact Customer Relations 2 wrongs don't make a right -Blake
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Sorry to hear your flight was cancelled due to weather. When a flight is cancelled you can see the flight status on the southwest app or website and if you have a rapid rewards account and your logged in on the app it would show you your flight status. With notifications when you booked your flight the day of travel contact information is what Southwest uses to notify you of a delay or cancellation. It's possible that if you said you wanted the text that the phone number could have been entered wrong or if you requested an email notification that could have ended up in the spam folder. Southwest only lets you select 1 method for day of travel contact so you would usually only get an email or a text not both. Also if your flight was early it is possible the notification failed because of the quiet time hours but notifications should go out if the change was significant like yours was. If you would like to share your feedback with southwest you can do that though one of these contact methods Contact Customer Relations -Blake
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06-28-2021
08:36 PM
06-28-2021
08:36 PM
@CupCrusher40 wrote: What year did they cup stop saying southwest? does the water can say Southwest? I don't believe the can of water says Southwest on it. Your best souvenir would be your boarding pass which you can get printed at the airport or the napkin you get with your drink. -Blake
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If you just bought the ticket (within the last 24 hours) you could cancel and request a refund and rebook the flight. If it has been more than 24 hours or the price of the flight increased you could reach out to Southwest on Facebook or Twitter in a DM and they can try and assist as long as its not a major change. -Blake
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You could go to your account page on Southwest.com and it will show you your points earned and points spent however it won't have a tracking number. If you bought something using more rewards you can contact them for assistance. More Rewards Contact & FAQs -Blake
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There has been weather all over the country the last few days and this causes delays across the route network. With the outages yes those were rough but technology isn't perfect. You could always reach out to Southwest Contact Customer Relations to see if any compensation could be issued. -Blake
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Have you tried the in app chat feature on the SW app? I would try that.
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06-27-2021
08:17 PM
06-27-2021
08:17 PM
The child who is 2 can do family boarding with up to 2 adults the others will need to board with their assigned boarding position. EB check in doesn’t guarantee an A boarding position it only guarantees that you will be automatically checked in 36 hours before your flight and you can then check in anytime starting at the 24 hour mark to obtain your boarding pass. Now days it seems a lot of people end up getting B boarding with EB as A Listers are assigned boarding passes before EB passengers. -Blake
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06-27-2021
08:08 PM
06-27-2021
08:08 PM
Glad to hear the crew handled the situation safely and quickly. feel free to share your compliments with southwest directly though one of these methods Submitting a Customer Service Compliment -Blake
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06-25-2021
11:28 PM
06-25-2021
11:28 PM
Earlier this morning there was a message saying some emails were delayed up to an hour so if you haven't received the email by now you could log in to your RR account to see if the reservation is there or you can reach out on Facebook or Twitter and they can resend the confirmation to you. -Blake
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06-25-2021
12:19 AM
06-25-2021
12:19 AM
Airplane attendants. I thought they were flight attendants 😂
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My guess is that the EB is still on your reservation it probably transferred to your new flight. When you go to add EB it is probably saying ineligible because it's already on the reservation. When you look up your reservation you should see a EB icon that looks like a 🌅 (or something like that unless the icon changed) You could always reach out to Southwest on Facebook or Twitter in a DM and they can confirm if your reservation has EB on it. -Blake
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@gsking wrote: What is there to complain about exactly? Some folks just like to complain.
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Glad to hear you had a good experience with Customer relations. Thank you for sharing your positive experience here in the community! -Blake
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06-22-2021
06:59 PM
06-22-2021
06:59 PM
@TxAgs92 wrote: They are now claiming it is weather related. However, I was able to look at their flight status for yesterday’s flights, and there were flight options from Denver landing in Houston all day long, including within 1/2 hour before our flight was scheduled to arrive and ~1/2 hour after. I checked my texts, and the decision to cancel the flight was made 11 hours before the flight would have been landing. Those claiming forecasting is an in exact science, that is great...so how were they so sure the weather would be terrible enough to stop the flights 11 hours in advance, instead of waiting until an hour or two before the flight was scheduled to depart Denver? And if it was so certain to be bad that far in advance, why did they not cancel all the flights into Houston in that time window? Why were there planes landing there when the weather was supposed to be stopping them? This was an operational cancellation due to lack of staff, just like all the cancellations American is making, and they just didn’t want a bunch of planes stranded in Houston with no crews to operate them. They used the weather as an excuse, even though they had planes landing there last night. Every time they lie and try to tell me otherwise, it just makes me furious. Houston had multiple ground stops yesterday afternoon because of weather and traffic volume.
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06-22-2021
11:05 AM
06-22-2021
11:05 AM
@TxAgs92 wrote: If they know such situations are not just possible, but likely, on a daily basis somewhere in their network, then that is exactly the kind of planning they should be doing. Making no attempt to plan ahead for weather issues that can be pretty accurately forecast three to five days in advance is poor management. If a plane can’t leave a city due to weather, that is obviously a weather driven delay/cancellation. But if an airline can’t overcome that cancellation caused by weather that they knew was possible 3-5 days in advance; and allows it to shut down a whole string of flights, stranding customers, and then refuses to compensate those customers, that is poor operational management and poor customer service. Two things I never would have imagined saying in the same sentence as Southwest Airlines. Weather happens everywhere. Airlines would need a bunch of extra planes and staff to just have extra planes laying around at each airport. With weather it may be predictable that it will happen on a given date but weather is always changing maybe you should watch the weather forecast in your area for a week straight to see how many times it changes. One example here in Austin they told us 4 days a go just some light rain possible last night well yesterday at noon they said well we might get some severe weather but it's a wait and see game. So planes can fly in rain however once you throw severe weather in to the mix last minute you get cancelled flights because ground crews won't work in severe weather for safety and the flight crews could time out during a weather delay or get stuck if the flight is cancelled meaning that crews next flight could be affected even if it is bright and sunny Again I'm sorry your flight was cancelled and hopefully you have reached your destination by now. In the future your best bet is to go to the airport for day of cancellations not call reservations if your expecting a hotel. Customer Relations is open now if you would like to speak to them about your experience. 855-234-4654
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@TxAgs92 wrote: If they know 8 hrs in advance that weather is going to do that, then they have plenty of time to bring in other equipment. if only it were that easy. First you have to have an extra plane sitting around and second you need a crew because well planes can't fly themselves. With crews they can only work so long by law so a delay can screw that up and weather if your crew can't get to you or the plane can't get to you then your plane can't go anywhere no matter how sunny it may be at your departure or arrival cities.
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06-22-2021
01:36 AM
06-22-2021
01:36 AM
Sorry your flight was cancelled. I noticed you said you talked to a customer service agent on the phone. If that is the case the phone reps don't provide hotels or compensation that is done by the airport or customer relations. The phone agents have no idea what hotels SW partners with in all cities and they don't always know why a flight is cancelled and they don't know what goodwill gesture (if any) is being given out at your departure airport. In the future your best bet is to speak to a customer service agent at the airport and if they can't help after travel is complete you can Contact Customer Relations and they can review everything and determine what they can or can't do. -Blake
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06-22-2021
01:25 AM
06-22-2021
01:25 AM
@b2bserver wrote: Is the $100 fund to voucher conversion part of the official Southwest rules somewhere? As in has anyone ever been denied? Given that this consolidation would mean it'll all expire on 7/1, I don't want to risk it if there's a chance I can't get a voucher. It is not a published policy and is on a case by case basis. I personally haven't heard of anyone being denied however SW could deny the 6 month extension if they wanted or could stop allowing it at any time. With the $100 fee keep in mind that fee is subject to change as well. Also if your fund expires on July 1st and you book a flight for June 30th and go to change it beyond July 1st the website/app will give you an error saying your funds will be expired and you can only change it within the funds validity. Your best bet right now is book a flight for as close to the funds as you can where all 3 travel funds will cover the whole ticket then cancel it and after the funds expire you can Contact Customer Relations to request the 6 months extension.
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In addition to @strgth's suggestion you could reach out to Southwest on Facebook or Twitter in a DM and they can assist as well. -Blake
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06-21-2021
03:49 PM
06-21-2021
03:49 PM
If your flight was cancelled due to weather you would be responsible for your lodging for the extra night. If the airline cancelled because of maintenance then the airline would usually put you up in a hotel. Your best bet is to speak to an agent at MCO to see what they can do. Today there has been weather In Texas and this morning in Chicago and North East so this could have caused a domino effect to your flight.
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06-20-2021
09:44 PM
06-20-2021
09:44 PM
Florida and afternoon storms will be a thing through October. One being hurricane season but these seabreeze storms are common most days in the summer in fact last Sunday MCO had 3 ground stops and lots of cancellations and delays. Normally a Florida storm could be something like 3pm sunny 3:15 storming 3:30 sunny They are usually quick but they can be strong on occasion. Best thing is to check your flight status and check the weather day of departure.
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06-20-2021
09:35 PM
06-20-2021
09:35 PM
@dfwskier wrote: If you think things will be better elsewhere, IMO you will be disappointed. They won't be. As a matter of fact they will be worse. yeah American Canceled hundreds of flights this weekend because of a pilot shortage which is 100% in Americans control. Technology not so much. United was also affected when it came to the outage a couple days a go. Airlines aren't perfect.
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Did you buy this gift card from southwest directly or was it at a partner site like more rewards? If you bought it through Southwest.com you could Contact Customer Relations and they can look in to your gift card issue. If you bought it through more rewards or another site you will need to contact them for help. -Blake
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06-20-2021
09:26 PM
06-20-2021
09:26 PM
One thing to keep in mind once you apply the funds to a new flight that new reservation will take on the expiration date of the earliest travel fund applied. Keep this in mind in case you might need to cancel this trip as well. -Blake
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