Wednesday
Wednesday
@dfwskier wrote:
@DancingDavidE wrote:
@mhdavenport wrote:
How in the world are there no direct flights out of LAX into OKC when there are from LAX -> Kansas City? How can I escalate this to become a possibility? Really hate flying American in general but that's the only nonstop option for this route that I travel maybe 10+ times a year.
Use the “Contact Us” to submit a suggestion.
The problem that Southwest has is that it is short of planes: courtesy Boeing's inability to actually ship the new planes it has committed to ship. Until that changes, any new routes are highly unlikely. Instead SW has been cutting cities to cope with the shortage.
Actually I'm looking at some additional data and LAX and MCI are actually pretty similar in number of passenger and flights, but a huge difference in number of destinations, the capacity at LAX is used up on some "regular" routes compared to Kansas City going to a few more other cities. LAX is tied for least number of city connections among the top 20 busiest Southwest airports.
Kansas City however is the lowest total number of flights available of the top 20.
List of Southwest Airlines destinations - Wikipedia
Sorted for connecting cities:
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@Artanis wrote:
SoCal: I forgot to say I hope you know how much everyone here appreciates the time and effort you put into assembling your great post along with all of the insightful comments. We can see that it took a lot of time and effort on your part. Thanks.
I wish I could click the "love" button ten times, I love the trip reports.
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@mhdavenport wrote:
How in the world are there no direct flights out of LAX into OKC when there are from LAX -> Kansas City? How can I escalate this to become a possibility? Really hate flying American in general but that's the only nonstop option for this route that I travel maybe 10+ times a year.
Use the “Contact Us” to submit a suggestion.
Southwest has had a big presence at MCI for a long time, it’s a little further east to serve as a sort of hub, which TWA had originally planned and then moved to St. Louis.
OKC airport isn’t common for connections, MCI has about 4x the passenger traffic.
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Tuesday
Tuesday
@willjoh wrote:
I fly on the 17th of June. It had a longer layover when I booked but I just received an email from SW saying the times changed and made the layover shorter. All flights on that date are booked. I guess I'll just have to pray there are no delays and make a run for it. Assuming it's in the same terminal, it shouldn't be too bad.
Can you standby to an earlier flight at BWI?
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@DancingDavidE wrote:
@SoCalFlyer97 wrote:
@willjoh wrote:
Hello, I have a flight from BWI to Nassau, Bahamas with a 50 minute layover at Orlando (MCO). I've tried to search all over Google to see if that's enough time. It seems like it's enough as long as I don't have to go to another terminal. Are all Southwest flights in the same terminal at MCO including international flights?
It seems like MCO has a separate terminal for international flights (Terminal C) while Southwest is in Terminal A.
Greetings!
@DancingDavidE should be able to confirm the SW Terminal A layout specifically for MCO but I assume that all departing Southwest flights and domestic SW arrivals occur in the same Terminal A. However, an international arrival that did not have pre-clearance would likely dock at a separate gate area at the appropriate International Arrivals Terminal C that feeds into the CBP Border Inspection Station. Since you're connecting from a domestic arrival to an international departure, I assume this would take place at SW Terminal A.
Regarding layover, the general advice is allowing at least an hour buffer for domestic flights and a two-hour layover time for connections to international flights. I would give myself a larger buffer if the international connection in question was the only outbound flight of the day to the international destination in case of an excessive delay. This can help assure a much more comfortable and stress-free journey than booking a trip with a very tight connection.
Southwest is A-side is easier remembered as the gates 100-129 - there are four quadrants with gates and Southwest has all or most of one of those pods. As long as the two flights are in the 100-129 you will be pretty quick although a short walk between the two branches roughly half of the gates per each.
My only concern was that there was some expansion to the 90’s gates for east coast destinations but I don’t see any listing of that now, maybe it was temporary. If it was - still doable to catch the people mover DO NOT LEAVE SECURITY and head to the other tram. But most likely it will be a short walk within the 100-129 pod.
A and B are the two sides of the terminal - assuming all goes well you won’t be in that part of the airport at all.
Bahamas is pre-clearance so on the way back smooth sailing as you’ll go through customs in Nassau and use the regular MCO terminal as a domestic passenger.
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@SoCalFlyer97 wrote:
@willjoh wrote:
Hello, I have a flight from BWI to Nassau, Bahamas with a 50 minute layover at Orlando (MCO). I've tried to search all over Google to see if that's enough time. It seems like it's enough as long as I don't have to go to another terminal. Are all Southwest flights in the same terminal at MCO including international flights?
It seems like MCO has a separate terminal for international flights (Terminal C) while Southwest is in Terminal A.
Greetings!
@DancingDavidE should be able to confirm the SW Terminal A layout specifically for MCO but I assume that all departing Southwest flights and domestic SW arrivals occur in the same Terminal A. However, an international arrival that did not have pre-clearance would likely dock at a separate gate area at the appropriate International Arrivals Terminal C that feeds into the CBP Border Inspection Station. Since you're connecting from a domestic arrival to an international departure, I assume this would take place at SW Terminal A.
Regarding layover, the general advice is allowing at least an hour buffer for domestic flights and a two-hour layover time for connections to international flights. I would give myself a larger buffer if the international connection in question was the only outbound flight of the day to the international destination in case of an excessive delay. This can help assure a much more comfortable and stress-free journey than booking a trip with a very tight connection.
Southwest is A-side is easier remembered as the gates 100-129 - there are four quadrants with gates and Southwest has all or most of one of those pods. As long as the two flights are in the 100-129 you will be pretty quick although a short walk between the two branches roughly half of the gates per each.
My only concern was that there was some expansion to the 90’s gates for east coast destinations but I don’t see any listing of that now, maybe it was temporary. If it was - still doable to catch the people mover DO NOT LEAVE SECURITY and head to the other tram. But most likely it will be a short walk within the 100-129 pod.
A and B are the two sides of the terminal - assuming all goes well you won’t be in that part of the airport at all.
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Monday
Monday
Also wanted to follow up on this thread - the gate agent at DEN this weekend announced "two adults per family" for the family boarding, so that's an interesting variation on the theme that at this gate it wouldn't be two adults per kid.
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@bballflyer wrote:
I do try to get on single reservation when I can but do agree about linking an entire party; I frequently purchase different fare types for family members (dollars, points, IWG bs IWG+) and you can only link the minors, I have sent many requests to SW to be able to either book different fare types on one reservation or to link reservations other than minors
Yes, would love this capability, the idea for us is booking mine with cash, wife with companion, and then kids with points. But we end up with three confirmation numbers in that scenario and now that my oldest child is out of the family boarding range she'll have to start being on the same reservation with me to get sequential. Then wife and little guy can follow up at Family Boarding.
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Monday
@ZevSupport wrote:
Looks awesome! Where'd ya go?
The tower and terminal building are Orlando
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@N82EZ wrote:
This has happened three times to me now and am compelled to write. On 4/27 I flew from KDEN to KAUS. I went to the Flyby Lane of the ticket counter where there was nobody and was invited in. I had to step up to the kiosk and enter my RR number, print my bag tags, peel and stick them on to my bags and load them on to the belt "wheels first and flat on the belt" The agent never touched the tag or the bag.... WTH is Priority or even special with that!? I call KDEN the laziest Flyby Lane in the system. KAUS, KBUR,KLAX, KSMF, or KLAS are not like that. How do they think they are that "special" and accommodating to Southwest's highest held passengers? (B.S., A-L preferred and A-List)
Was the line shorter? That's the main benefit.
If there were no lines at that time of day, then good for you (and everyone else too).
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@CupCrusher40 wrote:
learned
Yes, I saw that this weekend as well. I think it was there before, although I avoid the kiosk if possible.
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@Keishawashingto wrote:
It’s not there. I called southwest and they said this is a known error. They don’t have a record of the flight
There's no known error of them receiving money and not issuing a flight.
There is some other detail not yet mentioned or to be discovered - were you using Paypal or one of the non-credit card payment options?
Otherwise if they have the money then there would be a ticket in someone's name waiting to be claimed, and a receipt sent to some email address even if was supposed to be yours but got entered incorrectly.
If the issue with the payment was that they seemed to take it, then it didn't complete and you'll get the money back you won't have a ticket, you'll need to re-purchase.
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Monday
Monday
@k5hdu45 wrote:
My wife and I are redoing our will and wonder how SWA handles the miles that we accumulate ? The account is in my name, and if I pass, do the miles transfer to my wife ? If we both pass, can the miles transfer to my children ? What is SWA policy ?
The account can continue to book travel with the points for the survivors as long as it is active and has credentials to log in. I don't know the official policy.
But my main suggestion would be if this is a significant amount of points is to start using them for the family members now.
And just for reference at the estimated value $0.015/point you'd need over 300,000 points to be worth $5,000 in the estate. Transferring the points at $0.01/point fee would be $3,000 cash that someone would have to pay to make the transfer. I don't believe it can be deducted from the value of the points themselves. So leaving someone $5,000 worth of points would cost that person $3,000 out of pocket.
Besides the transition you are describing (hopefully a long time from now) there is only the chance to lose the credentials, have a fraud issue, conflict over who is using them in what quantities, and the points generally devalue over time.
There are only a few opportunities for redeeming a big amount of points at once for special events otherwise it will be thousands or tens of thousands of points at a time for flights, or tens of thousands of points at a time for other redemptions.
Start taking those trips with the family now.
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@bballflyer wrote:
So for example if you earn the $4k by May 12th, but your statement closes on May 31st, you would likely see it in your account on Jun 1 or 2nd.
I don't recall though, did this promotion have a specific time period for companion pass? I recall some promotions the companion pass was only good for specific months. If this is the case you may not see companion pass until that time period, I have not had experience with this situation so someone else may be able to advise you better.
There is also usually a time limit to earn the $4k spending which might be three months? So earning it cumulatively in either one, two, or three months for example.
Usually you would get a confirmation email "you've made it" or something to that effect, but the pass itself won't show up until the specified period. If that was immediately then it would be there to nominate a companion, if it was July for example the pass won't show up in your account until 7/1 at midnight:01. This can be a little inconvenient if you are flying later in the day 7/1 but book your ticket now and add the companion then.
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2 weeks ago
2 weeks ago
@SWAsince98 wrote:
An interesting scenario that taught me a lesson but may be helpful to others going forward. I recently booked a Wanna Get Away fare with points and added my wife as my Companion. I thought that if I added Early Bird we would be placed together in the boarding process. On the outbound flight it worked perfectly with A29 and A30 assigned. However on the return I also had Early Bird and checked in about 22 hours before our flight to check our boarding position and I was A44 and she was B48 so we had 60+ people between us. Since she and I always take a window and center seat this wasn't an issue but still slightly disappointing and I was surprised that it worked for one leg and not the other.
It is supposed to work the way you described it for your first trip, and regardless of EBCI, and fare type except that we know it doesn't work for Business Select fares only.
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2 weeks ago
2 weeks ago
This is a customer to customer forum - unless you know the person you are trying to reach is active on here you should try other methods.
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2 weeks ago
2 weeks ago
@SWAsince98 wrote:
Thanks for the responses so far. I think I'll just skip the Early Bird charge and check us both in (with separate confirmations - ugh) precisely at 24h before departure and get boarding positions closer to each other. A little more work but saves us some money and hassle!
Was it early bird for both tickets or just yours?
This normally works with A-list so I don't know why it didn't work for EBCI which should also be assigned at T-36.
I don't agree that you would have bumped up due to someone canceling - once you got your assignment at T-36 that should have been it - someone lucky checking in at T-24 would have gotten the abandoned position.
I did have an issue when I called to have the companion pass added vs when I had self-serviced it online. The clue was that although the companion can sign in and see their ticket, the companion ticket doesn't show up on the A-listers ticket so the association gets split somehow. If you ever notice that the companion isn't showing on the CP holder's ticket, assume you won't get sequential boarding.
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2 weeks ago
2 weeks ago
@Njflyaway wrote:
Is error 404611301 related to this? My flight isn't until the end of this month and I have early bird so it's probably not an issue but I had been wanting to see if I can print my tickets. I like to avoid the check in counter because we don't check bags, but my partner refuses to use apps/mobile tickets so I wanted to print the tickets.
Is 404611301 just because I'm checking in early?
Generally, I would say yes - there's nothing to print until T-24 hours prior to your flight.
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2 weeks ago
2 weeks ago
@Munsingerjc wrote:
Hey there! Yes definitely. I have a bag in similar size and it fits perfectly! As long as you don't overstuff it, you should be fine, but you can also travel rest assured that in case it doesn't fit, you can always opt to use it as your free carry on that goes above you. Every passenger gets 2 free checked bags, 1 free carry on, and 1 free personal. So there is lots of ways to get that bag on your plane but it should most definitely fit under the seat in front of you! I hope I answered your question!
Travel Agent, Homebase DEN, Frequent traveler to the west coast.
Good point, if this is your only carry-on item then you should be good either way, subject to bin space being available.
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@friday713 wrote:
Hi everybody!
So I am flying in August and I am aware of the new policy regarding personal items. I haven't flown since before covid. The bag that I like and am considering getting is 16.53x6.3x10.63. Would this fit in the space under a seat if I don't stuff the bag completely?
Travelpro luggage says for Southwest:
Southwest Airlines
18.5 x 13.5 x 8.5 inches
...so potentially yes, it would go on its side.
If you have a link to the bag it might help get a visual on it. Basically purses and normal size backpacks will be fine in most cases.
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2 weeks ago
2 weeks ago
I'd go ahead and start a new thread for it in case some people don't read the replies to this older thread.
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@DPT wrote:
Does Southwest have plans to add flights to Laramie Wyoming? I love flying Southwest and I am really not happy that I am going to be forced to fly United to visit our granddaughter at college, even if it means a layover in Denver. I know other parents and family have expressed the same. Please consider this.
I rented a car in DEN to visit both Cheyenne and Laramie on separate work trips.
You can also look for changing airlines in DEN depending how much luggage you have this might work.
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Did you catch this one @MarkHursh ?
This one might need some attention or training to move towards paperless options.
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2 weeks ago
2 weeks ago
@CupCrusher40 wrote:
thanks
Use the old "Dad Trick" by saying "hey look over there, no change fees!"
...and then whey they turn their head and look, run away.
But there's not much to do unless you can search up the documentation you need on your phone or something, if the person just didn't believe you that it was supposed to be another way then you are kind of stuck. Maybe try to find another frequent flyer nearby that can back up the story in as a casual discussion.
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2 weeks ago
2 weeks ago
@Christinky wrote:
Sorry for the capitals, but I am obviously livid. And this is happening live right now at 1:25am. SFO - DEN, flight delayed for over 3 hours, then we’re sitting on the tarmac for over an hour, and while driving back to the gate, the pilot says there are too many flights coming in and out and our flight cannot leave and we have to rebook. We’re still on the plane, waiting for a spot at the gates to open! They said they’ll rebook, but we don’t want to go anymore, as we have a baby and this is way too difficult on her/us. What are our options and can we be compensated for anything, as we prepaid for our hotel and car rental?
When you get to talk to someone, or if you are automatically re-booked then you'll have to contact Southwest Contact Southwest Customer Service and let them know that you want to be refunded instead of rebooked, and if you are automatically rebooked let Southwest be the one to cancel it and refund, don't cancel it yourself if the only option is Travel Credit.
If you are starting from SFO consider trying OAK which has a lot of routes including to Denver with 5 or 6 non-stops per day.
SFO should still have 3-4 per day though - and if you are there at 2 a.m. now just take the 5 a.m. option first thing, obviously I'm reading this late but I hope you were able to get on that flight after all.
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This is customer-to-customer community but you may reach out to Contact Southwest Customer Service to let Southwest know your suggestion and see if anyone has any info they can disclose to you.
Expansion is unlikely at the moment due to shortage of aircraft due to delays at Boeing.
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2 weeks ago
@denno wrote:
You should receive your boarding sequence number when you buy your ticket, first come, first served. This free-for-all (except it's not always free) at the 24 hour before departure mark is needless activity that serves no good purpose and just adds one more point of anxiety to the travel experience.
Are you thinking the boarding positions would be assigned in number order upon purchasing, subject to how many A-list entries there are?
So without changing anything else it would go:
Pre-boarding
Business Select
A List Preferred and A-List
Early Bird
Start assigning the remainder based on order purchased/modified
Eliminating the 24-hour check-in event?
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2 weeks ago
2 weeks ago
@Bergma wrote:
BEWARE the credit card offer!!! I should have know it was too good to be true. I signed up for a Chase/Southwest Rapid Rewards Visa and was told once I charged $4000, I would get a companion pass. I charged $4,000 within five weeks. Now Chase is saying they will notify Southwest in 6-8 weeks that I met the requirement. I don't know how long it will take Southwest to approve it. Which means the tickets I have to buy in the next two months or more won't qualify for a companion pass. And this offer ends March 1 which means instead of a year, I will get maybe 8 and a half months to use the companion pass. There is no justifiable reason for a two-month delay.
This timing would have all been described in the terms and conditions when you signed up. Hopefully you can get it as early as possible to catch these earlier trips.
It's still quite a bargain compared to the full version of companion pass, "too good to be true" seems a little extreme here.
Go ahead and buy your tickets now by the way if that's your worry - you can add the companion later, anytime up until the cutoff for sales. (I've added companion tickets at the airport before, although this is stressful I don't recommend waiting that late!)
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@Luvsomuch wrote:
I don't know what is Southwest Airlines waiting to buy JetBlue Airways, take their planes, their gates and routes. That will be the solution to all of Southwest's boing problems. I think Southwest deserves a more proactive and intelligent CEO and board of directors, before the ship sinks. Guys use your brain!
You mean solve the Boeing problem by adding an Airbus problem? (Not the inventory which would probably be nice, but part of the foundation of Southwest's strategy is flying only 737's to simplify maintenance and staff training.)
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@rubyredvette wrote:
I always hear the about Open seating when I get on the airplane. Take any open seat. But SouthWest should add "Unless the Open Seat is being held for a friend. My wife and I were told that for the first four seats that we tried to sit in. If the seat is being held for a friend who is boarding in a Later Group, then Southwest has no problem with holding a seat. So the way to play the game is become friends with somebody in A Group and have them to hold a seat for you. If you give them $20 instead of upgrading to A1- A15 then you way ahead of the game.
I am fairly sure that Saving seats is a SWA policy because the Flight Attendant told me that the seat was saved when we went to sit in the third set of two seats.
I normally don't feel bad about saving a middle seat since any other solo traveler (except for @TheMiddleSeat ?) won't be wanting that spot anyway, but I see your point where you are looking for two seats and if someone is in the window you'd expect to be able to get a middle and an aisle.
I suppose it is an informal policy - all you will find written is "any open seat" but never defining what an open seat is which we'll surely see some comments on this board in the follow ups that it can only mean a person in a seat and others that consider a saved seat next to someone not to be available.
Personally I'm all for someone saving a seat next to themselves for a spouse or child, up to a three-row section. People saving multiple rows, for co-workers, etc. no.
But basically it doesn't affect me that much and I just move on. I'm a happy guy and I'd like to stay that way and not let it bother me if I can help it.
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