The MAX cancellation issue is causing problems for lots of people. Sorry that it is impacting you, too. The airline has limited options(ie not an unlimited flight schedule) , so the airline puts impacted passengers on the next available flight. You do not have to accept that flight. Look at the flight schedule. If you see something that is better for you (better timing AND seats available), contact the airline and tell it that you want a switch. I'd suggest using e-mail so you won't have another long phone wait. To do so click on "contact us" at the bottom of this page, and then select e-mail from the options at the top left of the ensuing page. Note: you get one "free" change from the routing Southwest gave you. If you ask for a second, you'd have to pay for any fare changes. If Southwest provides no acceptable flight options, you do have the option of asking for a refund, and flying a different airline.
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