06-07-2019
02:01 PM
I agree with this. The whole point of the "open boarding policy" was to make the process more expedited and efficeient. It seems to have lost those roots. From the excessive amount of wheelchairs and preboards, to the families with kids well over the age of 6 boarding early it is taking away for the loyal customers who actually follow protocol. I know there are one off situations and SW can't catch everything, but I think the gate agents could do a better job in making sure people board where they are suppose too. Especially in today's world where everyone wants to be the first one on paranoid they won't get overhead space for their massive "carry-ons".
... View more