Southwest Airlines Community

SoCal:  I forgot to say I hope you know how much everyone here appreciates the time and effort you put into assembling your great post along with all of the insightful comments.  We can see that it took a lot of time and effort on your part.  Thanks.                              Perhaps they can reassemble the stained glass ceiling in the new baseball park?   Artanis out of TUS     ... View more

I see deals in June from West Coast cities to Denver, not sure why you don't see them.   Seattle to Denver $75 Portland to Denver $75 Vegas to Denver $73         ... View more

@RachelE wrote: So I had another passenger’s soda spilled onto my Mac book laptop computer by the flight attendant and I was told that the airline is not responsible for a passenger’s carry on belongings. See the response I got below:    “I can certainly understand your lingering concerns and sentiments behind this situation. Nonetheless, we truly do rely on a mutual responsibility from our Customers to ensure that they are aware of the agreed Contract of Carriage which ultimately mentions that we as the airline are not responsible for carryon items.” Hello!   It appears that you had already reached out to Customer Relations on this and they responded. As this forum is a customer-to-customer message board, this issue unfortunately won't likely be resolved here.   If you believe and witnessed any possible negligence of the Flight Attendant when your fellow passenger's soft drink was being served, try reaching out to Customer Relations again but describe the suspected negligence in better detail. I don't think this will qualify for any damage claim compensation whatsoever under SW's Carriage policy but I would try reaching out again if you saw and believe there was negligence.  ... View more

@willjoh wrote: I fly on the 17th of June. It had a longer layover when I booked but I just received an email from SW saying the times changed and made the layover shorter. All flights on that date are booked. I guess I'll just have to pray there are no delays and make a run for it. Assuming it's in the same terminal, it shouldn't be too bad.  Can you standby to an earlier flight at BWI? ... View more

@manilowmaniak wrote: Who is WGA? WGA on this forum is Wanna Get Away (fare). ... View more

I'm NO battery expert but if it's a lithium battery, the battery will need to removed and stowed in the cabin. The scooter rides with the bags below. Either way you will want to make sure you are thoroughly familiar with both disconnection, removal, and replacement of the batteries in your unit. Otherwise you'll be depending on some one else to perform this task and if it ends up broken....well good luck. Safe Travels  ... View more

SoCalFlyer97's April marathon of hotel stays winds down with his last two stays for the month.     Next stop was in Tehachapi CA, home to the Tehachapi Rail Loop, rich history, numerous unique restaurants, and a stopover destination in between the San Joaquin Valley and the Mojave Desert. It involved a road trip from SoCal with no flying. However on this forum, I've read numerous customer requests to bring the LUV airline into BFL which Tehachapi would feed directly into. For now, the journey there would be on the ground.      However, SW would still play a role. My trip was a 3-night stay at the Fairfield Inn booked through Southwest Hotels. Regarding pricing, I was absolutely brilliant and decided to misplace my notes that documented the cost comparisons between SW Hotels, Rocket Miles, and the various hotel booking sites versus booking direct for this property. Thus, I don't have any source costing data to share on this stay other than what I paid for for through SW Hotels.     Nevertheless, I believe the SW Hotels' deal I got was good. For this trip, I also needed to purchase an upgrade to a suite for accommodation needs. Being a weekend at this California historic and roadside stopover destination, the amount paid was $562 total after taxes and fees.     However, the Points Plus payout offered a generous 6,000 points for the stay. Long story short, SW Hotels fulfilled the booking process as promised, hotel staff located my reservation, assigned me a suite as purchased, and John Willard Marriott delivered on hospitality.   Throughout my hotel stays, I always take pictures of the room upon arrival not only to photo-document the hotel experience, but to proactively look for and identify any existing damage or defects.     This would include looking for any broken fixtures, cracked floor tiles, linen stains, signs of smoking, or dents. This would serve as evidence that the defects were present prior to check-in as pre-existing. Once the defects are documented, I'll alert these to the front desk staff.     Travel Tip: Much like inspecting a rental car at the airport, be sure to inspect the room--both the bedroom area and the bathroom and document all existing damage if found.   No defects were found during my stay at the Fairfield but some other places where I stayed had visible problems that required me to document and report pre-existing damages. Here are a few:   A cracked TV stand during a stay in Riverside.   This door stopper has seen better days.   And some kind of accident occurred in this motel's bathroom. I always assume the hotel overlooks damage caused from previous guest or workers. Photo documenting these as evidence on arrival and reporting these to the front desk immediately have helped assure me to not be mis-charged for these defects upon checkout. This is a "travel insurance" that SoCalFlyer97 subscribes to.   Last hotel stay for the series takes place in Redlands at an independent drive-up motel with loads of boutique extras often found at traditional hotels. Plus, SoCalFlyer97 gets a little surprise when he needed to go to the local library prior to check-in time to use the WiFi.   Stay tuned. ... View more

Yes, they should, however, I've had at least 3 instances where we did not get sequential boarding numbers. ... View more

@jcusackjr wrote: Costco has the SW airlines gift cards on sale again, $449.99 for  $500 gift card!  @jcusackjr  Thanks for the tip!     I checked it out and my Costco also showed an additional $20-off e-delivery on top of the $50-off deal for today. That added up to 14%-off my next $500 worth of Southwest flights in addition to any Southwest %-off or low-fare promos.   SOLD!   Travel Tip: Most Gift Cards are delivered within 1-2 hours of purchase but could take up to 24-48 hours of processing time for the e-delivery. Keep those redemption codes in a safe place so nobody else uses them. I store these and any flight credit confirmation codes securely in a password manager. ... View more

She has less than I but more than my husband and my husband and I get the same rate;  I have higher status than both, they have same status. Oh we both have credit cards she does not? ... View more

SoCalFlyer97:  Thank you for the planetag link!           ... View more

Hold up... You're canceling your Chase credit card, which earns points, but doesn't store them, to protest a lack of security on your Southwest account which actually stores the points. OK, sure. 🤦 It certainly doesn't achieve your goal of not leaving your points in an "unsecured" account. An account which isn't actually unsecured, it's just not as secure as you would like.   --TheMiddleSeat ... View more

@rubyredvette wrote: Diane on Flight # 5043 was Great. She made sure my wife got back to her seat during some turbulence and made her feel very comfortable and cared that she was safe. Great story!   Would return a kind favor for Diane. As this forum is customer-to-customer, your compliment may not reach her department. Would you forward your comments directly to SW Customer Relations:   https://support.southwest.com/helpcenter/s/email-us Click on "Compliment", "Inflight Experience"   This should help ensure your letter gets processed. Thanks for sharing it though. LUV hearing positive stories from my fellow travelers.    ... View more

@dfwskier wrote: Looks like th commerial side of the field has minimal damage. The general aviation side did not fare as well.   https://twitter.com/Omaha_SarpyWX/status/1783996715449590231 Saw the pictures just now. Prayers to all those impacted. Great to hear that there was no serious impact on the public/commercial side.   Be safe! ... View more

@mm_case1 wrote: Hi SWA,   Ever consider adding cat videos to your entertainment?  On a 2hr flight an can use some.   Thanks for your consideration.   -m     Greetings!   This cat thinks this is a nice idea for inflight entertainment even though she has no plans to fly...     Please reach out directly to Southwest Customer Service and copy+paste your request there. https://support.southwest.com/helpcenter/s/email-us Click on "Comment/Question", "Inflight Experience", "Inflight Entertainment"   SW Staff should be able to relay your email request to the appropriate department as this message board is customer-to-customer and cannot process service suggestions. As a customer, LUV the idea though! ... View more

@Urkman69 wrote: Good morning, The airport in San Diego is under expansion and I anticipate Southwest will be hiring more people at some point.  I am signed up for the career announcements but have not seen anything.  I realize it is probably still early, but does anyone known when they might be starting to hire in San Diego? Greetings!   This frequent flyer is following construction of SAN's New T1!     To receive up-to-date hiring information by text message, I would subscribe to the SW Talent Community if you haven't done so yet: https://careers.southwestair.com/jointalentcommunity   Indicate that you're interested in "Airport Operations" as your area of interest and "San Diego-Carlsbad" as your city.   ... View more

They didn't say Vietnam vet anywhere just 100% disabled veteran. I'm also a 100% disabled veteran myself. Have been since 2006 when I came home from Iraq and I'm now 40. I have very often struggled to hide my limp and sometimes you'd never notice anything. I also look perfectly capable, but if I'm in shorts you can see the difference and if I don't have a seat in front with extra leg room I won't be able to move for days. How about we just all stop worrying about others and focus on ourselves?  ... View more

Thank you for taking the time to provide this information to me.  I was contacted yesterday that the item was found, and I will be reunited with it on Friday.  I have been so impressed with Southwest's procedure for lost items; I have been consistently updated as to their progress - and appreciate everyone who has been supportive!  ... View more

@DancingDavidE wrote: What's MPC?     Mobile Passport Control https://www.cbp.gov/travel/us-citizens/mobile-passport-control   For those without Global Entry, this is the next best option to get through a CBP Border Inspection Station at participating airports. I'm aware that HOU participates: https://www.fly2houston.com/newsroom/articles/mobile-passport-control-program-comes-houston-airports       ... View more

I would demand compensation.  Handling your bags is part of the cost of the ticket.   ... View more

To clarify, you the passenger make the decision about whether or not you need to pre board.   No airline employee may refuse your request.   So if you tell the gate agent you need to pre board, you will be allowed to pre board. ... View more

@65gt350 wrote: I applied for a Southwest Rapid Rewards credit card through Chase over a month ago and their customer support is horrible.  I never heard after about two weeks, so I contacted them by phone.  After going to several support personnel they asked me to send additional verification documentation to verify my identity, which I did.  Still no follow up from Chase.  I called today and got passed around several times without resolution as they told me I need to reapply.  I have been using Southwest for 10 years and have excellent credit, so the only issue I have is with Chase and their support.  I am hoping this gets to someone with Southwest and find another credit card company to support this program as I will not apply with Chase ever again.  Hello!   I would try this page: https://www.chase.com/personal/credit-cards/education/basics/how-to-check-credit-card-application-status   Go to "How else can I check my credit card application status?" and try the phone number there instead of their general customer service number. If Chase still comes back and advises you to re-apply, I would first try to verify if the first application was even received and processed. If Chase is unable to verify this for you, you can also check your credit report for the hard-inquiry regarding this application to be sure. The same article shows you how you can check this for free or you can go here. https://consumer.ftc.gov/articles/free-credit-reports   If you applied through the mail, I would give them at least another week to respond as it does take the bank some time process paper applications. ... View more

Southwest is only one of many who has unassigned seating, too.  I am in favor of banning these items from the airplanes. ... View more

Hey Monica, you're not crazy, I also am very new and I can't see the "avatar" option under settings.  it must have been disabled, or maybe it's not available until you attain a certain level of frequency on the board... ... View more

@Jmh0523 wrote: Whoa, yeah the amount of points for a stay is way too inflated. Darn it. See another post earlier today - the points on WGA fares are like getting up to 12% back if they are redeemed at $0.015/point value which would be primarily for flights, other redemption methods are likely to be less valuable.     ... View more

In my past experience with this type of promo over the last couple of years I did same day changes and still qualified. I think the change may eliminate qualification would be for moving a flight past the promotion fly by date as mentioned by @epcot. one time SW did a schedule change I changed my date still within the promotion travel by date and qualified so you should be good for same day changes    Personally it would be a headache for the airline if they eliminated qualification for same-day changes because some have to be changed due to IROPS and it wouldn’t be fair to those customers to say you no longer qualify because we had to rebook you due to a flight delay  ... View more

My suspicion for prioritization within the same fare group is that the actual underlying fare class plays a part, but time of standby listing likely does as well ... View more

Hola!   Sorry to hear this happened. As this forum is customer-to-customer, we as fellow travelers unfortunately cannot follow up on your lost baggage claim nor process how Southwest responded. I assume your husband received File ID number as you mentioned that he reported the missing bag immediately upon noticing it missing:   Below is the link to the portal via the SW Help Center: https://support.southwest.com/helpcenter/s/article/lost-damaged-delayed-baggage   If your bag is still not found after the fifth day, I would go ahead an initiate a full claim through the portal.   Regarding how Southwest responded to your inquiry and possible misinformation or miscommunication received about the police search of the video footage, I would forward your comment to Southwest Customer Relations so that it can be processed: https://support.southwest.com/helpcenter/s/email-us Click on "Comment", "Baggage", "Lost/Delayed Luggage"   ... View more