Southwest Airlines Community

@dohertym24 wrote: My first flight was delayed last night long enough that I had to be rebooked. I paid for upgraded boarding in order to make my second flight. A total of $70. For my rebooked flight, I am in the C boarding group.  I would like a refund please.  Thanks for considering.  Greetings!   As @Munsingerjc mentioned, please give SW Customer Service a call for your refund request. Although by rule Upgraded Boarding is not refundable, SW should be able to give you an exception to the no-refund policy and issue a refund due to the missed connection from a delay as this was beyond your control, but the refund would need to be requested directly with a customer service rep either by phone, a Twitter/X DM, or at the airport.   Note that the refund will take a few days to post.  https://support.southwest.com/helpcenter/s/article/More-phone-numbers-contact-options ... View more

Southwest Airlines continues to attract customers despite facing challenges due to several key factors that set it apart from other airlines. Here's why customers still choose Southwest Airlines: 1. Affordable Pricing: Southwest Airlines is known for its low-cost fares and transparent pricing structure. Customers appreciate the affordability of Southwest's tickets, making it an attractive option for budget-conscious travelers. 2. No Hidden Fees: Southwest is renowned for its no-frills approach and lack of hidden fees. Unlike many other airlines, Southwest does not charge for services like checked bags, flight changes, or seat selection, which can significantly reduce the overall cost of travel for customers. 3. Flexible Policies: Southwest offers some of the most flexible booking and cancellation policies in the industry. Customers can change or cancel their flights without penalty, and unused funds from canceled flights can be applied to future bookings, providing peace of mind and flexibility for travelers. 4. Extensive Route Network: Despite being primarily a domestic airline, Southwest has a widespread route network that serves numerous destinations across the United States, Mexico, and the Caribbean. This extensive coverage makes it convenient for customers to travel to a wide range of destinations within Southwest's network. 5. Reliable Operations: Southwest has a strong reputation for reliability and operational efficiency. The airline consistently ranks high in on-time performance and has a track record of minimal flight cancellations and delays, earning the trust of travelers who value punctuality and dependability. 6. Quality Customer Service: Southwest prioritizes customer service and is known for its friendly and helpful staff. From booking assistance to in-flight service, Southwest employees strive to provide a positive and enjoyable experience for passengers, enhancing customer loyalty and satisfaction. 7. Unique Amenities: Southwest offers several unique amenities that differentiate it from other airlines, such as open seating, where passengers can choose their own seats onboard, and the Rapid Rewards loyalty program, which rewards frequent flyers with perks like free flights and priority boarding. 8. Commitment to Safety: Safety is a top priority for Southwest Airlines, and the airline has a strong safety record. Customers trust Southwest to prioritize their well-being and adhere to rigorous safety protocols, especially in light of the COVID-19 pandemic. 9. Company Culture: Southwest has a distinctive company culture characterized by a fun and friendly atmosphere. This unique culture extends to the customer experience, with Southwest employees often going above and beyond to create a positive and memorable journey for passengers. 10. Environmental Initiatives: Southwest is committed to sustainability and has implemented various environmental initiatives to reduce its carbon footprint and promote eco-friendly practices. Customers who prioritize sustainability may choose Southwest for its efforts to minimize environmental impact. Despite facing challenges common to the airline industry, Southwest Airlines continues to attract and retain customers through its affordable pricing, transparent policies, reliable operations, quality customer service, and unique amenities. By prioritizing the needs and preferences of travelers, Southwest maintains its position as a top choice for domestic and international air travel. BenefitsCal ... View more

@Munsingerjc wrote: Hey there! Yes definitely. I have a bag in similar size and it fits perfectly! As long as you don't overstuff it, you should be fine, but you can also travel rest assured that in case it doesn't fit, you can always opt to use it as your free carry on that goes above you. Every passenger gets 2 free checked bags, 1 free carry on, and 1 free personal. So there is lots of ways to get that bag on your plane but it should most definitely fit under the seat in front of you! I hope I answered your question!   Travel Agent, Homebase DEN, Frequent traveler to the west coast. Good point, if this is your only carry-on item then you should be good either way, subject to bin space being available.     ... View more

@SN wrote: "I need a response"   Yes I'm sure it's because of your faith, it couldn't possibly have anything to do with your demanding, entitled attitude.   "Despite attempts by my husband, who is a doctor"   I fail to see how your husband's occupation is relevant, unless you think he should be treated preferentially over an electrician, plumber, or cashier. If that's the case it seems that you're on board with discriminatory treatment as long as it benefits you.    As @dfwskier pointed out, you're copy/pasting your original post as replies on other threads. If you want a response from Southwest then do as he suggested and contact Southwest. Stop hijacking other people's threads demanding a response.      ... View more

Very good point. All things will be abused but SWA should at least try to curb it. They don't.  ... View more

@SoCalFlyer97 wrote: @DancingDavidE wrote: I had always understood that to be a benefit of EBCI will try to confirm.  There are some misconceptions about EBCI out there but “check in” is in the name of it so I would expect to be checked in. (But not be assured of an A position, etc.) When did you add EBCI and what was your position that you were assigned when you did retrieve it? You’ll need your boarding pass to show that EBCI was applied to it.            @DancingDavidE    Also, under the Contract of Carriage (Section 9.6): (6) Denied Boarding Priority Rules. The Carrier’s boarding priority is established on a first- come, first-served basis in the order boarding positions are secured. In determining which Passengers holding Confirmed Reserved Space shall be denied boarding involuntarily, the Carrier shall deny boarding in reverse order from the order in which the Passengers’ boarding positions were secured (i.e., the last Passenger who receives a boarding position will be the first Passenger denied boarding involuntarily in an oversale situation), with no preference given to any particular person or category of Fares.     This is what I was looking for - but still vague about what is "securing" your boarding position - it doesn't say "securing your boarding pass" which is a separate activity but which the OP may have been bumped because of it. (Unless this was one of those flights where 100% of the people got EBCI.   But anyway - what if a Business Select or A-list passenger gets their boarding pass at the airport - that's obviously not desirable to have either of those types bumped so it has to be the order of assigning boarding positions.   Therefore I suspect an EBCI error with the OP's flight, the EBCI should be protecting a passenger from being bumped. Either there was an error on acquiring EBCI, or the flight was changed less than 36 hours prior to departure, or another error (or glitch) is possible.       ... View more

Your best option, and anyone who cares where or with whom they sit, is to book with an airline that lets you reserve your seats in advance.   SWA is great. Convieneint. Low priced.   But they don't let you reserve seats. How important is it that you sit together?  ... View more

Right!!! Those news reports with an agenda to target a specific thing make me so mad haha!! Like why only southwest? Can't we see the future and not the past?! Completely agree with you, but couldn't find words to write it haha so thank you! ... View more

Hello, we upgraded the boarding and now I understand that is non refundable.  Thanks so much for your insights.  ... View more

@Ash333 wrote: NO not at Santa Anna Airport in California. I tried and they made me go back to the end of the general boarding line. Hello!   I haven't used SNA for a long time but as all the other users posted, A-List does not grant access to the PreCheck Lane.   I checked around the internet for SNA pics and found that some showed the Priority Express Lane labeled as "1st Class, Premium" which I think would be your lane. Do you recall seeing such a lane? If so, I believe that would be the Priority Express Lane that any A-Listers as well as Business Select and Anytime passengers can use regardless of PreCheck status. I would doublecheck with a SW Customer Service Agent but this appears to be your lane if you use SNA going forward.   By the way, definitely consider getting PreCheck if you're eligible or even Global Entry if you're thinking of doing any international travel which would include land border crossings to Mexico or Canada. ... View more

I took a flight not too long ago, and I was pleasantly surprised by the inflight entertainment. They had a good selection of recent movies and TV shows. I ended up watching a couple of new releases I hadn't seen yet. The quality was pretty solid, too - crisp screen and decent sound. It definitely made the flight more enjoyable. ... View more

This makes me think of a couple instanced with "the other guys"   1. Remember when American Airlines was duct taping passengers to chairs?!   2. Remember when an engine fell off United Airlines plane so they had to make emergency turn around   3. Remember when the safety float fell off united Airlines plane halfway through flight   When southwest was coming to be, other airlines were trying to put them out of business. And they almost did. But now they have more customer satisfaction than any other airline, make more money than any other budget airline. And are truly just the best.   I am truly sorry that this one instance has completely ruined your perspective of travel, but I am hoping you will give them another chance because that flight attendant could have been having a bad day. You don't know what happened or is happening in their home or with their family. Everyone has a bad day, and I am pretty sure everyone can attest to that...   In all lovingness, I completely understand what happened to you but why not give them a second chance as this is a very rare occasion. 😉 ... View more

You are dealing with 2 separate purchases made by 2 different parties. This won't cause any issues. ... View more

Could definitely be either! Usually at price point, but there is always a chance it could be seats left!!   What I usually do is go back and make a "mock reservation" with let's say 8 passengers and see if that same flight has 8 seats. That usually determines whether it is price or seats left ... View more

Hey there! So like you said, because the lap infant doesn't have a "Paid Seat" they unfortunately do not get a personal item, unless like previously said, it is formula or something of that kind. I am most certain that they won't get mad about that! But if it is Miscellaneous stuff, I would recommend using one of your carry-ons. Hope this helps!       Home Airport is DEN. Frequent visitor to the West. ... View more